The Apple Experience.

[Jester]

I ordered an i-pod, an i-book, and some accessories about a week ago from apple. I was waiting for everything to ship patiently, and finally all but the i-pod had shipped as of Friday of last week. At first I was a bit miffed. This morning i found out to my pleasant surprise that my order had been changed due to the new i-pod coming out. Apple switched my order to the new 40 GB i-pod that cost the same as the old 20 GB i-pod. The new i-pod did not come with the same accessories as the old so apple is sending me the remote control headphones, and carrying case for the new i-pod for free. My experience with apple has been great. I have never seen a company that will upgrade your order like that. Kudo's to Apple.

[HAL9000]

My suppliers would do stuff like that all the time... The one that was the biggest shock to me was when I ordered 2x 18GB 7200RPM SCSI drives for a clients server... I placed the order and was called right back to be told they were outta stock on the 7200RPM models and asked if I would accept 10K RPM ones at no extra cost... sure.... well... the order was a few days later than it should have been and when I opened the box... the invoice apologized for no 10K RPM models being in stock, so they substituted 15K RPM models.

[Jester]

I think all of this is shocking because customerservice these days has gone down the tube. I can go to wal-mart, or JCpenny's and get blown off or harassed. Supplyers and online stores have taken advantage of this and have great customer support. At least the ones I have dealt with. It's sad when customerservice online is so much better than in person. Customer service will get you everywhere. If you make a person feel like you want there business, and you are kind and curtieous and go buy rule number 1; they will come back every time.

[Tin]

how do you like your i-book? mac intrgues, yet scares me all at the same time .

[Redfallon]

Tin, I fooled with an ibook not too long ago, although it died on me almost right off the bat, and I got hassled from the extended warranty company, all in all I'd say it was very user friendly. And this Ibook had a "main board" problem that has since been remedied, although mine was under the recall serial #'s. They're not too bad to work with though Tin, with some experimenting (but I never looked at OCing ). Hell I even got it networked with win XP and transferred several gig's of MP3's over before it died, was going to use it as a portable jukebox If you can get ahold of someone's dead ibook, it's worth a small fortune in parts! The Ibook I had was given to me free, and I sank ~$200 into mine before parting it out, those parts sell like hotcakes on eBay, just passed the $550 mark on the parts, lmao!

**can you OC a MAC???

[csp]

i had a ibook g3 as my main computer for about a year and a half, never had any problems with it, and it was easy to use.
i still like osx better than windows
Redfallon, you cant overclock an ibook, but im not sure about powermacs

[ric449]

Apple are great for customer service, I'm not speaking from personal experience though:

http://www.bit-tech.net/article/133/

[kram 2.0]

You just gotta love what Steve Jobs is doing with the company . Through more than 8 years of Apple Macintosh Systems, I've been more than satisfied than I ever was with this Toshiba Laptop. Their support is just awesome, and I have always been ever more than satisfied...kept me on Macintosh OS until Technology on there forced me to switch to Windows...yet I still use Macintosh when I can .

kram

[Mac Medic]

Man, you lucky sod, i love the look of the new ipod, it has the same click wheel as the ipod mini, far superior to the 4 button setup of the 3rd gen ipod. Have fun with them, the ibook is pretty fast now it has a G4 processor, just watch out for dirty hands, it's tough getting the white palm rests clean if you let it go for a while, clean it often and it'll stay new looking.