bad customer service

[erucader]

I haven't been around for a while, but xp's service pack 2 and a major crash of my own brought me back. Anyways I repaired my system but here is a story I am stuck on:
A friend of mine recently bought a pc from a local parts store. I offered to build it but was on holidays so they got the store to do it. When I was using this computer I noticed immediately that it was extrememly noisy, even when idling. When I opened the case I found it had only 1) the PSU fan and 2) CPU fan. I noticed another vent on the underside of the powersupply that may have been another fan but I did not investigate. Anyways the point is it is comparible in sound to my build, which contains an additional gpu fan, and 2 80mm chassis fans (and is in a very cheap case I might add). Since the build was so new I don't suspect dust is making it so loud. I really don't know. Also when placing my hand behind the rear psu vent the exhaust was warm to touch, and I know mine moves fairly cool air. I could not find a temp monitor installed, maybe the mobo doesn't support (asus p4r800-vm). The owners of the machine returned to the store to complain about this and they were told a) it was relatively quiet compared to most pcs they work on; and b) the heat was probably just because the back was too close to the wall (it was about 8" away where it was setup). I thought this was stupid, especially since I have seen basically silent builds, and this thing was not quiet. It bugs me since I like the store it came from, and I buy most of my hardware there.
Sorry for complaining here... but do you guys thing the service rep was out of line? What else can I do to reduce noise (not totally sure if it was the ps fan but I doubt it was the cpu cooler..) Would a well placed chassis fan possibly fix the problem? And does that motherboard have temp monitors (being Asus I assumed it did)

Thanks for the great advice, like always pcmech!

[Spartan]

You should be able to look at temps in bios. Or you could download Asus Probe from their site. As for the noise, maybe a fan is going out and thats why it is loud.

-Spartan

[ric449]

Maybe the fans are low quality. They could be sleeve bearing types, they are loud compared to the ball bearing types