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09-08-2004, 01:08 AM
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#1 |
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Certified Audio Nut
Join Date: Jul 2003
Location: Washington State
Posts: 7,214
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Just something I found amussing
I had to call AT&T tech support several times today when helping a friend that can't connect to the internet (see Networking forum
 ) Anyway, the automated system cracked me up. After pressing 1 for technical support and so on it told me to "press 2 if you CANNOT connect to the internet". Well, I did that and before it connected me to a real person it spent about two minutes giving me suggestions on support websites I could visit "if you can connect". Did I not just tell it that I CAN'T connect to the internet? Do they listen to their own messages?  I'm not mad. I did talk to real people and they were knowledgable. I just found it amussing.
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09-08-2004, 05:35 AM
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#2 |
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Member (12 bit)
Join Date: Aug 2004
Location: NYC, NY
Posts: 2,558
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mabye they assume you can pull internet service out of a hat
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09-08-2004, 06:36 AM
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#3 |
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Member (10 bit)
Join Date: Aug 2004
Location: Belgium
Posts: 873
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Or, maybe they assume you can access the internet from ANOTHER location/connection. Then again it's AT&T we're talking about, so it's probably coincidence there's a logical explanation for their actions
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