CTX

[Floppyman]

Hey all,

CTX International is really getting on my nerves. I bought a notebook from someone on the boars not too long ago, and it needed hard drive cradle. So I emailed CTX. I was replied to within 10 minutes and sent an order form to fill out, and fax back. I faxed it back and was told it was received. This was sometime last week. The cradle would be shipped Fedex 2nd day (the shipping is half of what the cradle costs!!!!) I was told, so when you do the math I should have it by now, but I have received nothing. A couple days ago I received an email from another tech, who then once again supplied with an order form, but I already filled one out and faxed it back. I have tried calling their tech support, I can't get a hold of anyone and their message mailbox is full. I can get a hold of monitor support, but these people have no clue and aren't much help. I have sent numerous emails and haven't gotten a response. Any idea how I should proceed? I really need that harddrive craddle. If I find a charge on the credit card at the end of the month and have no cradle, I will definetly dispute that. How should I deal with this?

[archie]

Did you try their 1-800 # ... Customer Service 800-266-1491 Mon-Fri (PST) 6am - 6pm
http://www.ctxintl.com/aboutctx/contact.htm

[Floppyman]

Thanks archie, yep I tried calling there. If you look closely the Customer Service and tech support number are the same, strangely enough, plus that's the number for monitors. I can get through there, but all they can do there is tranfer me, which doesn't help. There's one more number up top I haven't tried, might give that one a shot.

[mairving]

It's funny how the CTX and the bitch hell post are together. Coincidence, I think not.

[Floppyman]

I don't know about the other post but mine has a happy ending.

After calling monitor tech support again, I talked to a tech and told her my story. She then transferred me to the tech that sent me the form in the first place. Couldn't get a hold of him. Called back, talked to the same lady again and this time I got hold of the tech. He did some checking and I guess my part shipped today or yesterday. I asked him why I couldn't get a hold of anybody for notebook support, and he told me it's pretty much non existent now..(no wonder I couldn't get a hold of anybody)

Anyway I'm just glad my part went out, and I made sure I got his (the tech's) extension in case I had further trouble. I'm glad this has happy ending, but it was definetely not worth all the trouble (and long distance phone calls) I had to go through.

[archie]

Your troubles aren't over until you receive the part ... and what this about "long distance phone calls". Isn't a 1-800 #?
It's reassuring to get a company that can be reached in a time of need. In spite of these inconveniences, CTX is looking good.

[Floppyman]

True, except not all the numbers I tried were 1-800 numbers, a couple weren't. Since their notebooks support is flaky now, I guess I can understand why I was having so much trouble getting a hold of somebody, as they no longer make notebooks.