My PC came back from repair with cat sh*t inside.

[copyright_1978]

I'm going friggin mental with anger about this. My PC came back with what looks and smells like cat poo inside and is only noticeable when it on and the fan is blowing pushing the smell out...

I'll explain what happened:

I bought a high-end PC worth over £2500.00 with all the trimmings from Mesh Computers www.meshcomputers.com. From the day I bought it, it never went a month without some sort of hardware fault and I was calling them all the time trying to convince them it was hardware and not software problem so that they would just come and check it out. The last incident the same problem occurred again where my DVD drive stopped working. I called upthe tech guy and he asks me to come in because by now I could tell they had had enough of me. I live 400 miles away from they service center so told them I couldn't make it and that they should send someone to collect it and I'll pay the collection and delivery charges which I did. I'm in desperate need of my PC for my PhD thesis so after going back and fourth and being told by the engineers that I was creating the fuss for no reason and that I should send it back (which they will send back to me after 3 weeks) I just gave in and sent it off.

Well it was three weeks last week and I received my PC only with a really foul smell coming from the inside of the machine when it was turned on. I took a look inside and found what looked like cat **** inside the PC. Now as you can imagine I went nuts and was ready to kill someone at Mesh. I called my friends and they all had a look and after their hysterical laughter settled from my friends I was on the phone to Mesh and went nuts on them. They didn't get what I was saying so I told them that I would sue their ass for everything they had. The guy put the phone down on me so I called again and again. They just didn't seem to care about anything and every time I called the the repair line, service reps didn't even bother to log my details in so I had to explain it all again. I'm at the end of my tether and I'm about to kill someone.

The PC right now is in my shed with the cat **** still inside as evidence but I have been told by consumer advice that as foul as it is, the most I can do is get a new PC as I can't prove I am in any loss without my PC. Mesh PC have asked me to send it back to them which I am doing now but by the time it's back I will have to hand in my thesis the day after. Don't know what to do so advice, suggestions would be very much appreciated.

Thanks.

[David M]

First you need to calm yourself down...however long that takes. People will not listen to someone who is yelling at them over the phone or appears totally irrational. Stay calm...then request an RMA number so you can ship it back to them. Tell them that you are only going a accept a new replacement since removing cat odor like that is nearly impossible. Take photos before you ship the computer.

What are they doing with a cat in a computer shop anyway?

Document everything...names, times...everything.

If all else fails, take it to small claims court.

[spyder003]

Slap on a glove and take it out? Does the computer work now? No need to go sending it back and be without your obviously needed computer for that long just so they can remove a little turd.

[Statica]

Moderator note:
I can understand that you are upset here, but this language will not be tolerated here. Your multiple use of these words lead me to believe that it wasn't just a slip but that you aren't aware of the rules on this board. I'd recommend having a look at the forum rules: http://forum.pcmech.com/rules.php

[Brad the best]

well that stinks .

[daveyp225]

Sure, I'd be angry, but if I were you, I'd be worrying more about my degree than some cat feces.

[The_YongGrand]

Originally Posted by copyright_1978 I'm going friggin mental with anger about this. My PC came back with what looks and smells like cat poo inside and is only noticeable when it on and the fan is blowing pushing the smell out... I'll explain what happened: I bought a high-end PC worth over £2500.00 with all the trimmings from Mesh Computers www.meshcomputers.com. From the day I bought it, it never went a month without some sort of hardware fault and I was calling them all the time trying to convince them it was hardware and not software problem so that they would just come and check it out. The last incident the same problem occurred again where my DVD drive stopped working. I called upthe tech guy and he asks me to come in because by now I could tell they had had enough of me. I live 400 miles away from they service center so told them I couldn't make it and that they should send someone to collect it and I'll pay the collection and delivery charges which I did. I'm in desperate need of my PC for my PhD thesis so after going back and fourth and being told by the engineers that I was creating the fuss for no reason and that I should send it back (which they will send back to me after 3 weeks) I just gave in and sent it off. Well it was three weeks last week and I received my PC only with a really foul smell coming from the inside of the machine when it was turned on. I took a look inside and found what looked like cat **** inside the PC. Now as you can imagine I went nuts and was ready to kill someone at Mesh. I called my friends and they all had a look and after their hysterical laughter settled from my friends I was on the phone to Mesh and went nuts on them. They didn't get what I was saying so I told them that I would sue their ass for everything they had. The guy put the phone down on me so I called again and again. They just didn't seem to care about anything and every time I called the the repair line, service reps didn't even bother to log my details in so I had to explain it all again. I'm at the end of my tether and I'm about to kill someone. The PC right now is in my shed with the cat **** still inside as evidence but I have been told by consumer advice that as foul as it is, the most I can do is get a new PC as I can't prove I am in any loss without my PC. Mesh PC have asked me to send it back to them which I am doing now but by the time it's back I will have to hand in my thesis the day after. Don't know what to do so advice, suggestions would be very much appreciated. Thanks.

Calm down. The first thing you should do is grab the hard disk out, and transfer it to some other computers for backups. Then, send the comp back to the store and make a complaint again. Or bring this problem to a small court and get them fined.

[perkster]

go to trading standards and watchdog

[copyright_1978]

Ok guys thanks for the reply. I have an update.

I basically cleaned out the cat feces with tissue and did what I thought was a thorough clean. No liquids, just tissue and compressed air and a cleaning fan. - The PC unit still smells of cat poo.

I called Mesh Support and after several calls trying to get them to acknowledge that it came back with cat poo I was finally able to speak to the manager who told me that a cat might have crawled in through an open window in their labs and then into my unit which only has literally 1 inch of free space between the case floor and my harddrive, then taken a seriously big dump. I couldn't understand why they just didn't tell me that I was being annoying to them by wanting the service which I had almost paid up to £350.00 extra pounds for (Home Repair Service) so they put a steaming pile of cat poo in my PC, but anyway they agreed to repair it so I sent it off.

It's come back with the same foul smell only now it's mixed with what I can tell as strong bleach and some scents. This is the nasties smell I have ever smelt.

I am ready to take these Mesh Morons to court.

[Kuch]

First - You'll never get rid of the smell. As the owner of two cats, the only thing that will linger longer than feces is urine. Febreeze might help a bit.

Second - Others might disagree, but I'll tell you this wasn't an accident. Cats don't/won't relieve themselves in a computer. It’s just not in their nature. Cats generally want to have someplace to bury their feces, even if they’re feral. Someone that worked in the company either didn’t like you or really wanted to set you off and placed the feces in your computer.

Third – Contact the better business bureau or whatever the equivalent for you area. Companies that conduct themselves in such a manner should not go unpunished.

[HAL9000]

I agree.. I'm trying to figure out how a cat would do it's business inside a computer. While standing up, it's NOT going to back itself into position to do it's job. If laying down, again, a cat is not going to prop itself up on the computer to leave its deposit.

Next, a computer place that leaves windows open??? They've never been broken into? If it were an open window it would either have to be one easily accessible to the cat which makes it just as accessible to humans, or if too awkward for a human to reach, there would have to be something VERY enticing that would convince the cat they need to go through that opening... the cat wouldn't do that just on an evening stroll.

I hope you have documented things and taken photos. without that, it's going to be a case of he said, they said.