&#$@# UPS!

[Alienware_Dude]

A little rant: I am waiting for a tester I ordered for my workspace, and I need it as soon as possible because I need it to build a system I already have all the components for. I ordered it on the 3rd, and had to wait over the weekend before it finally shipped on the 6th. No big deal, with UPS Ground shipping, it will arrive here on the 10th, in time for when I need it. I track it a few times, all is well, Scheduled Delivery is Jan. 10th. Then today I track it, and notice "Status: Exception. Re-scheduled Delivery: Jan. 14th". By now I'm upset, because I really need this thing ASAP. When I click 'Details', I see the reason for the Exception, and I quote: " ROUTED INCORRECTLY AT UPS FACILITY;PKG HAS BEEN REROUTED TO DESTINATION". So, they screw up, and now I have to wait four more days to get something I need by the end of the week? I wish I could have had FedEx as a shipping option! Sorry, just needed to vent a little......

[Mr N8]

Hate to say it, but you get what you pay for with shipping. They make no guarantees anymore, especially with ground. If you need it, always pay 3 day, and if they mess up, they get it to you as fast as possible.

I see why you are mad, though. Even though I know you have to be patient with ground shipping, I would still be a little ticked about it.

[Confused]

This doesn't help your situtaion, but in my working career I probably was involved in shipping or receiving over 5000 packages.

All of the shippers, UPS, FedEx, DHL, Roadway and USPS were then and probably still are, using humans. They make mistakes. You may not understand that if you have never made one, but I do.

I've had packages lost by all of the above carriers.

Unplesant yes, defiantely inconvenient, but not even a bump on the superhighway of life.
Chas

[pam123]

I sympathize but FedEx is not immune to that sort of thing.
I order stuff from MWave. I get all the appropriate e-mails and such. Ten days later and nothing's here.
I go on-line and trace the package and find it reads " delivered".
As to how it was delivered; it reads "met customer".
Alarmed I call FedEx, we're talking a few hundred bucks of my money, and get a helpful but puzzled phone rep. She gets the delivery guys on the phone.
"Oh," they say, " Just a bad scan. We have the package here."
This means it's been there for 5 extra business days now.
Well, deliver it.
" The driver couldn't find your place". I live in a city neighborhod were FedEx trucks are a common daily sighting.
I give them the address all over again.
3 days later no box. We're now into week 3.
This time I call MWave and they're not happy to hear this at all.
I know they're not happy because the next day FedEx calls me to find out where I live, again. This after FedEx trucks are showing up for Xmas deliveries all around the place, and to several apts. in my building.
2 days after this call I finally get the package.
I make the delivery guy wait while I open and check that everything's there and it hasn't been tampered with.
We're talking nearly 3 weeks now.
Just for comparison, the DVDs I ordered from Amazon that were sent by U.S.Mail arrived in three days.
Amazing! FedEx makes the USPS look good!
The next day Mwave calls me to make sure the package got to me, which makes me wonder what would have happened with another reseller or if I weren't the get on the phone and give'em hell type.
I'm still wondering the FedEx thought it was doing.

[LawyerRon]

Pam,
Newegg and Mwave ship many packages FedX Ground. A lot of folks don't know this but the "FedX Ground" guys are comepletely different from the FedX Express guys (and gals). In fact, they're all independent contractors and not employs of FedX at all.

FedX Ground used to be the old "Roadway Express" (RPS) until FedX bought the company.

The drivers have no healthcare or retirement benefits whatsoever, pay for their own truck and its maintainence. If I remember correctly, they're paid "per package delivered".

For these reasons, you'll see a great variation in service level from route to route. Some of the drivers are great and some leave a lot to be desired.

[pam123]

Thanks for the info Lawyer Ron.
If they're treating these guys like that I can't be surprised about what happened.

[Alienware_Dude]

Yes, I should have gone with faster shipping, but the site I bought from wanted an arm and a leg just for 3-day shipping! I realize that it's no big deal, but it just annoyed me, as I never have problems with FedEx, but I always have stuff like this happen with UPS.

[Fuze]

Can I ask what a "tester" is that you bought?

[mairving]

Originally posted by LawyerRon Pam, Newegg and Mwave ship many packages FedX Ground. A lot of folks don't know this but the "FedX Ground" guys are comepletely different from the FedX Express guys (and gals). In fact, they're all independent contractors and not employs of FedX at all.

Actually Newegg ships most of theirs FedEx Saver which is Air not ground. Saver just makes no promises when it gets there although I generally get mine in 2 days. I have found that FedEx is better at air but UPS is still a bit better with Ground.

[Nemises]

Thats Life!!!!!

[Mac Medic]

I dont order from anyone who only uses UPS. I despise them and their union incompetence. Ever since the strike a few years ago, their lazy asses have been nothing but problems for us, so we boycott any company that doesn't offer another choice. You'll be amazed what a vendor will do to get your business.

[pam123]

I don't despise them.
I do know that guys treated fairly do a good job and those who have to watch their backs don't.
I know something else; it's not necessary to do this to people.
I didn't know FedEx did this, but, I now know and I know that they're wrong.

[Fuze]

Originally posted by oem_guy_2002 I dont order from anyone who only uses UPS. I despise them and their union incompetence. Ever since the strike a few years ago, their lazy asses have been nothing but problems for us, so we boycott any company that doesn't offer another choice. You'll be amazed what a vendor will do to get your business.

Don't you think you're taking that a bit too far?

[Mac Medic]

Not a bit. The union is responsible for the lack of effort, lack of customer service, lack of respect, and the complete idiots that work there. Therefore i choose not to reward their "job program" and their incompetence. If a vendor only offers UPS i tell them i will go elsewhere to order. 5 times out of 10 they will ship another way. If not, i go elsewhere. Quite simple really. If more people did the same thing then UPS may start to get the message that they are PAID to provide a service, and should start to do so competently. I guess the problem with being the dominant player is that you just dont care if you do things wrong and screw up, as you will always have customers.

[Fuze]

What problems have you experienced with them? The people around me have never given me no trouble and are friendly...


And again, what the heck is a "tester" that AWD ordered?

[Mac Medic]

Well, Lost Packages, Attitudes, Poor Customer Service, Attitudes, Shipments to the wrong address, Attitudes, Late shipments (Alienwares issue), Attitudes. All this from a supposed service provider. Give me a break. And if you question them about it, all you get is...... Attitude. Well, Not me. I don't have to use UPS and never will use UPS. Umm, Brown, reminds me of something that describes their service perfectly.

[pam123]

whoa!!!
We may all need to earn a wage from companies like this.
Your life depends on what they think your humanity is worth.
I didn't know FedEx did stuff like this, it's not excusable.
Why would you give the effort if you were caught in set-up like this one?

[Eric H.]

I ordered from NewEgg, overnight shipping with fedex, plus the $2.99 urgent whatever option they have going, in the morning at school around 9:00 a.m.

recieved the package 4 days later on Friday.

[TimPoet]

Wow, that surprises me. If that happened to me, I would feel badly. But everytime I have ordered from Newegg they surpass my expectations on delivery. Their Fed X Saver delivery is practically 20 business hours delivery time for me.
If I order before noon on a weekday, it's generally at my doorstep before ten the next day.

[pam123]

Given LawyerRons reply, not everyone who drives for them gets this horror.
But we have a company program guaranteed to cause problems.

[onearmpprhngr]

As a former UPS supervisor, I can tell you horror stories of package delivery mistakes. First of all, one thing needs to be kept in consideration, UPS delivers 13 million packages a day. It has a delivery failure rate of less than 1/2 of 1% . Not bad considering that the magority of those failures consist of human error. Usually it's because a zipcode was read wrong and then the package gets routed to another destination.
Like was mentioned previously, ground service has no guarentee of delivery date unless it's a business to business shipment. And the delivery business can't be a residential address. If it was a B to B shipment and a delivery failure occurred, then the SHIPPER can call UPS and register a complaint, which usually results in a package being upgraded to whatever level of service is required to get the package there on time. But only the SHIPPER can complain to UPS. The consignee (delivery address) has no say in it other than to call the shipper and alert them to a problem.
If one is concerned about recieving a package on time (and this will hold true to any delivery company) pay for the overnight or 2 day service. The general rule is, the less a package has to be handled in the delivery cycle, the less likley a package is to be lost or routed wrong. In other words take as much of the human out of the delivery cycle as possible.
And in my humble opinion, if a purchase is an important one, then spending the extra for overnight or 2day delivery shouldn't be an issue.

[Mac Medic]

I guess im being a bit harsh then really. 1/2 of 1% isnt too bad. That means only 2,372,500 people a year have their deliveries f***** up by those idiots. I suppose i should be a bit more understanding. After all, surgeons have a higher failure rate than that.

edit:
By the way, thats almost 1% of the US Population (290,003,575) that will have their package messed up by these people. I guess thats acceptable.

[bigpuma]

Edit: my bad math see OEM guy below. I have used UPS many times and have never had a problem. I have also had great service with FedEx and other companies as well.

[glc]

Moderator comment:

Let's keep the flames down a bit, please.

[Mac Medic]

Thanks for pointing out my math error. 13,000,000 per day x 0.5% = 65,000 per day x 365 days = 23,725,000. Oops, i guess even more people get screwed every year. My bad. Thats almost 10% of the population of the US getting hosed. Is that really acceptable??...

[bigpuma]

sorry OEM Guy it must be early because I miss read his post thinking 13 million packages a year not a day, then I did bad math. That is a lot of messed up packages however around 4,700,000,000 packages would be delivered without a problem every year. I still don't think 1/2 of 1% is that unnacceptable.

[Mac Medic]

I do agree, but for me it is unacceptable, therfore i exercise my right to go elsewhere. Just a personal thing, same as avoiding MCI. I'm sure many people are very happy with UPS. I'm just not one of them.

[Iman74]

Get out...that Exception thing just happen to me 2 days ago. I was so aggrivated and so pissed off that I told them to just keep it there and I will come by their address and pick it up myself since they can't seem to find my house which FedEx, Airborne, USPS, and even UPS in the past have done so many times.

[Fuze]

This is starting to bug me now... What is a "tester" that AWD bought? For- The -love- of god someone tell me lol

[Mac Medic]

lol