UPS SCREWS UP!!!!

[stoosh]

I recently ordered a motherboard, processor, and memory from econopc.com. As I was eagerly waiting its arrival I used the ups tracking system to keep an eye on my order. When monday came (the schedualed delivery date) and no package arived I checked the tracking system. Oh yes it was delivered, but not to me. I called ups, they said the address was right and the driver is claiming it was delivered. I am assuming the driver just gave it to the wrong person and my parts are probably sold by now. Ups said I had to get econo to put a trace on the package. I called econo and they said no problem, right away. I called UPS back today to check the status, guess what the trace was never put on.

I would just like to personally thank econopc and UPS for officially sticking it up my ass.

Just had to get that off my chest,thanks.

[Gintaras]

If you paid with your credit card, call to credit card Co. and ask for CHARGEBACK.

[LawyerRon]

First demand a replacement be sent out and if econopc does not cooperate, contact the credit card co. and request a chargeback. This case sounds like either UPS delivered to the wrong address, and/or fraud was involved if it was in fact delivered. UPS also has an electronic record of the signature and last name of the person receiving the package if anyone signed for it. If no one signed for it and they left it at the doorstep, UPS is on the hook for it. You should have no problems here, other than the delay involved.

[mbossman2]

I'll add one thing to Ron's comment:

Do it in writing, a phone call won't cut it as you have no proof that you requested a replacement.

[Jenni]

Just another reason why I hate UPS. I used to love them. We had the same driver for the last 7 or 8 years. He did everything right. Now we have the "route by committee" method because he retired. They all assume that because there is no car in my yard, I'm not home, when, in fact, the opposite is true. My husband is a school teacher. He tutors after school. We only have one car. He goes to work before UPS does, and get home after they quit delivering. So I am stuck here all day and couldn't leave even if I wanted to! So far they have left 3 packages with neighbors and not delivered my computer case. Like Stoosh, I was eagerly awaiting its arrival. I was at home, and no delivery. I checked back with the tracking site, and it said "delivery attempted, no one home". I called UPS and went ballistic. The next day a rep. from the local office called me. He basically said that the guy must have knocked and I didn't hear him. So I chewed him out. I live in an extremely small house. I was on the computer that night and the computer room is basically at the end of the drive way and right next to the front door. No way I missed an UPS truck pulling in and someone pounding on the door. Plus I have a dog in the house! Anyway, you can be sure that all the UPS morons no longer assume anything!

[LawyerRon]

Good point mbossman2. Always document and confirm everything in writing. After calling the company, your follow up should be in writing and self-serving, such as:

"This letter shall confirm our coversation of 12/14/00 where Joe Manager at PC Corp. agreed to replace my computer parts no later that 12/18/00....."

You get the idea.

[HAL9000]

Heck, that's nothing. We ordered some parts that Purolator would have delivered in 2 days, but the company we ordered from only ships with UPS so we were stuck with them. The parts were coming from British Columbia, went right on past us in Saskatchewan, and when we phoned after a week to find out where our stuff was, it took another week to find it in Ontario (Damn near the other side of Canada). UPS apologized and promised to send it to us next day AIR. It never arrived, but was found a week later in Alberta (the packaged passed right through us again). We phoned the company that we placed the order with and they sent out another one VIA Purolator and told us to refuse the first shipment when it arrived. Well, a total of 6 weeks after we placed the original order, it finally arrived promptly at 9:00AM and we refused the package. No problem... think this is done? NOPE. At 3:00PM, the UPS driver shows up once again with the same package and jokingly comments "so you had a change of heart". I said "no, we didn't want it this morning and we don't want it now". This upset him as he had just got a call that said that we phoned saying "We want that F****** package and we want it right NOW!" to which I told him "That's the problem with UPS, we phoned in with that message 5 weeks ago and it took that long for the message to get to you".

[Jenni]

I wish companies would give you the option of who to ship with. Of course I am also ticked off at FedEx right now too. They have been delivering our church literature (which UPS used to do, this is the first time FedEx has) to the front door of our church. I live in the house right behind (literally about 8 feet behind...) the church. Has any of their drivers even attempted to see if maybe they could leave it here? NO! They just leave notes on the front door. And it's not like I go look at the front door of the church every day to see if maybe FedEx has been by. I usually find the notes in the flower bed days later.

[Byte 2.0]

I also have major problems with UPS, I have called them so many times about they driver listing that no-one was home, when in fact someone had been there all day. Sometimes they list the package was Missed, no attempt was made.

I wouldn't have been so upset, if they had not given a Date on the tracking page. But after they tell you when you will get it, which is on their terms, I expect it on time.
However I normal get my shipments about 3 days after the I should.

Lately, Last week I received 2 shipments, on two different days by UPS, On Time...I nearly Sh**. I was shocked, however I don't expect it to happen again

Plus, I find it Odd that my UPS driver Never has anyone sign for my packages at my home..

However the driver that delevered to the store where I was employed, has us sign everything....

[Edited by byte on 12-14-2000 at 02:12 PM]

[mbossman2]

Residential deliveries almost never require a signature, unless the sender has insured the package or specifically requests signature.

Commercial deliveries almost always require signatures unless the send specifically indicates that no signature is required.

[Mattman]

UPS has been great for me. The only package that ever came late was one I got a few days ago, and it was only late because we got 12 inches of snow on the day it was supposed to be delivered .

[bailey]

I had a card modem for my laptop replaced under warranty, they sent the new card first, with a prepaid mailer to return the old one, delivered to the wrong town, left on a door step when siginture was required, the person went to the trouble to call everyone in the phone book that had the same last name till she found me, and I had to drive 45 miles to get it, think I wasn't a littel upset.

[Jomama]

So, Bailey, that was like a Chrismas Story?
I mean they were a nice old farm couple that had nothing else to do than call every.....
UPS is in fierce competition and at work we are shifting more and more to other shipping vendors bececause when you have a problem, it is a hassle and you cost you alot of time and you get the short end of the stick anyway.

[UncaDanno]

My experience with Oops runs hot and cold. When the Boss Lady orders from QVC, it comes UPS and gets here in a couple of days. Mind you, we live in the country. Driveway's almost a mile long. And unmarked. If something comes UPS ground, I COUNT ON the full six days. I have watched some (small) shipments sit at one (nearby) location for three days seemingly just so they wouldn't get here ahead of six days.

But the very worst was when I watched as some memory went from Jacksonville, FL, to a "hub" location about 20 minutes from me overnite. Sat there for two days. Then it rode BY MY HOUSE to another "hub" 90 miles away. Then back to the location 20 minutes from my house. Then was finally delivered.

But the local driver is the best. If it's windy, the package is weighted, sometimes with a piece of firewood from the shed. If it's rainy the package is in the shed and there's a note stuck in the door.

FedEx won't deliver out here without a signature.

My wife watched AirBorne deliver some memory to my house a few years ago. Van came racing up the driveway and slid to a halt in front of the yard. The driver jumped out, ran halfway across the front yard and THREW the package the last fifty feet or so onto the porch (guess that's why they're called "AirBorne"?), ran back to the van, and turned around in the yard (ala doin' a donut) and raced back down the driveway.

[AlexK]

OK let me clear some things up for you guys. I am currently working for UPS during the winter break in college. And all I can say for you people who had problems with UPS is that it's mostly the drivers fault.
Here is how it goes: when the driver pulls up to the house he has to scan the package tag with a board, it then tells him if he has to get a signature or not. He then has to type in the street number and of the house for confirmation. I usualy go to the door anyways even if I don't see a car in the driveway. When the driver does get a sig he then has to type the last name in anyways. So I just type what ever the person tells me it is.
The problem sometimes is that the drivers don't have much time and don't stand by your door lingering for 5 minutes waiting for you to come out. If they knock and don't hear a responce they assume no one is home and leave.
BTW clear your walks of snow. Sometimes the packages get into "the flying habbit" if the UPS guy has to walk through all that snow

Flame away at UPS, I am not supporting them I was just trying to offer explanations for why things happend. If you have ny more questions feel free to ask.

[alan]

I hate it when they used those stupid post its to tell you a package is available. I once won a contest and was to receive a rather valuable prize. Well they claim they stuck a post it to my door but ensuing snow storm blew it off before I got to it. Well I called up the contest people a month later they told me that the package was held for a week with no response so it was sent back to them. The contest also then awarded my prize to the runner up. Fortunately the contest sponsers were good sports about it. They could not get me the original grand prize that was sent but made up for it with a nice gift certificate.

[eshort]

Airborne is no prize either--they mistakingly delivered a notebook computer to the wrong addres where it sat under the secretary's desk for 8 weeks until a "temp" clerk noticed that it was at the wrong address and called me--menatime, I had filed an insurance claim and received a brand new $3000 notebook as replacement!!

Ins Co made me return the computer ------(..im honest and repoirted the "lost one" had been found-----------

anyway--i cant believe how these couriers can be so sloppy---another day, i noticed a driver coming in the froint door with a package--i suspected it was mine so asked him foir it--he handed it over without asking for ID!!--i could have signed any name to the manifest!!!

also- i get piss..ed.. when they dont give u receipts when u send stuff out--while u may have a "tracking slip"-there is no prooof u actually sent the particulare package etc..

USPS once refused to send a package where the receiver had paid the postage!!--the jerk clerk claimed "this can not be done"...I sent a letter to his boss and hope he is no unemployed!

[Toaster]

I for one has had no problems with UPS. The items arrive as promised or earlier. I recieve shipments unannounced sometimes from all over the world from manufacturers. The only gripe I have is that I informed UPS that I am not available to recieve parcels after 12:30pm and any deliveries should be postponed to the next day. Still, on occaision I see those little yellow tags on my door that suggest that a parcel delivery was attempted at 4:00pm.
So, to date, no gripes.

[hackercarlos]

I don't use UPS because I have heard to much bad stories. I use USPS all the time and they have not lost not one of my packages.

I once had a good USPS delivery person who delivered to my neighborhood. I once ordered a monitor and no one was home so after he was finished delivering all mail to my area he carried it over to my moms job gave it to her at her desk. He also asked her if she wanted him to put it in her car. He was such a nice guy but seems like he does not work for USPS no more. : (

I have had good experince with AirBorne Express. The delivered to my house 2 times and after that they did not need anymore directions because they remembered where I lived. All packages that I got from AirBorne were in good condition and they were very friendly : )

[Gintaras]

UPS Driver who looses a package gets "bonus"- day off[paid], it's called "suspension".
If he looses a package that was insured more than $999, he may get 2 days off[paid].

UPS driver who comes to my work is a very hard working, we have sometimes ~3 pallets of packages to be shipped UPS.
He has probably biggest UPS delivery truck.
He told us about another UPS guy with small truck, who's always whinin' how hard to work @ UPS[$25/hr.], and who hides with his truck behind a Mall instead delivering packages.

Like in every big CO., there always will be some good guys, and majority- boneheads.

[Floppyman]

No problems with UPS here either. I guess it's good that I live in a small town..mostly the same driver everytime and knows the town pretty well...so I've never experienced any screw ups as of yet.