No Sound

[jjong]

No Sounds After Getting Desktop OEM “Help”!

Hello, hoping someone could help me on this major sound ssue.

Running Windows XP on an old Compaq Presario 5000a. Using Soundblaster Audigy MP3+ for about a year and recently updated drivers. Sound was working before I called Compaq/HP on a memory issue. After working with them I’ve found there are no system sounds at all. No sounds from cds or dvds, although I get video. I have a cd drive (TDK Velocd) and dvd drive (Dynex) that don’t automatically recognize formats anymore. Connections were not changed from before their assistance. Their conclusion after I called back and told them of my new experience: Use Quick Restore cds, (which I am cautious of doing if there are other solutions that I might not have tried yet. Perhaps something with the BIOS settings).

What I did so far:
Checked all volume levels
Checked all connections
Checked for system sounds
Checked correct device selected for audio playback (Audigy)
Checked devices and Sound, Video and Game Controllers in Device Manager (states all is running well)
Uninstalled and restarted reinstalled all drivers
Unplugged interior/ exterior connections with soundcard and cd and dvd drives, reconnected, started up again.
System Restore to point before getting Compaq “help”

None has worked so far.

Please help if you’ve got any ideas.

Thanks,
jjong

[jjong]

Noticed someone else with same thread title-can we link responses?

[bsemaiktehr]

Its possible that your compaq is getting a hardware conflict with its integrated sound - I had an old 5006US that used ESS Allegro and I had a really hard time getting rid of all of its drivers and completely "disabling it"

I have also found that some sound cards won't be recognized unless they are placed in the correct PCI slot. I usually try the open slot adjacent to the nearest used slot.

I don't really like Compaq / Dell because they're integrated components make it difficult to upgrade.

[Smidget]

Try disabling the soundblaster in the device manager then enabling it again.

[jjong]

Hi Smidget. disabled Soundblaster, restarted, then enabled, nothing. Also unistalled, installed, nothing, also, in BIOS on the screen with a few options at the top; I didn't see much that jumped out and said "disable onboard sound" but under Advanced saw:

Advanced -->
PCI Devices -->
[Onboard] VGA Controller IRQ3
[Onboard] USB Controller IRQ11
[Onboard] SM Bus Controller IRQ5
[Onboard] Audio Controller IRQ5
[Slot1] ATM IRQ3
[Slot2]16450 Modem IRQ11

Any other suggestions? Thank you.
jjong