Picture in picture help on Gateway FPD2485W - 24 inches

[hyg71886]

Steve_GWER1681 says:
The serial number you provided is incorrect. Can you please provide me the correct serial number so that I can give you the right information you need?

Steve_GWER1681 says:
The 13-digit serial number is usually on a rectangular sticker, on the back of the computer (not the monitor) and is labeled S/No:. In some cases, the sticker may also be placed on the side of the computer or on the front bezel.

Steve_GWER1681 says:
If it's a laptop, you can find this information on the Customer Care label located on the bottom of your notebook and is labeled S/No:.

says:
i must of read it wrong hold on

Shane_GWPR290 has left the incident.

says:
MXH75 D0N 02275

says:
the zeros might be o's

Steve_GWER1681 says:
Can you tell me where did you find this serial number?

says:
on the back of my monitor left hand bottom corner

Steve_GWER1681 says:
Seems you are not reading my messages.

Steve_GWER1681 says:
The 13-digit serial number is usually on a rectangular sticker, on the back of the computer (not the monitor) and is labeled S/No:. In some cases, the sticker may also be placed on the side of the computer or on the front bezel.

says:
no i dont have a gateway computer, i just bought the monitor and need help with setting up the pip

Steve_GWER1681 says:
I see.

Steve_GWER1681 says:
Can tell me the monitor model, please.

says:
sure hold on

says:
Monitor Type : Gateway FPD2485W - 24 inches

Steve_GWER1681 says:
Thank you for verifying the information.

says:
no problem

Steve_GWER1681 says:
Before we continue, please provide me your home address for the system registration and for the documentation of this chat session.

says:
sure Harry Green



Steve_GWER1681 says:
Thank you for verifying your information. I see a lot of upgrade options for your current system. Let’s resolve the issue first and then discuss upgrades.

I have read your issue from the submission form and it says that you wanted to settup the PIP settings on your monitor. Is it correct?

says:
yes

says:
I have my 360 hooked up with my hd cables, and then took my yellow composite n pput it in the yellow composit jack but it keeps saying no pip sync

Steve_GWER1681 says:
I see.

Steve_GWER1681 says:
is this your firsttime setting up this connection on your monitor?

says:
yes

says:
i just got my tower mailed to me

Steve_GWER1681 says:
So there is no display at all when you try to start the connection?

says:
no its just black

says:
and says no pip sync

says:
correction pip no sync

Steve_GWER1681 says:
Please hold while I'll check my resources for this issue.

says:
ok thank you

Steve_GWER1681 says:
Still checking my resources, I apologize for the wait.

says:
its fine just as long is we solve it

Steve_GWER1681 says:
Are you connecting an XBOX 360 or just an XBOX?

says:
360

Steve_GWER1681 says:
Okay.

Steve_GWER1681 says:
Can you tell me the cable youusd to connect the XBOX?

says:
sure its the hd cables

says:
i used the yellow composite for the pip in the yellow jack next to the hd inputes on the monitor

Steve_GWER1681 says:
Does your XBOX has an S-video cable?

says:
no

Steve_GWER1681 says:
Harry, have you tried to press the PIP On button at the right side of the monitor?

says:
yes thats when i get no sync pip

Steve_GWER1681 says:
Below that, is the PIP Setting button, have you tried adjusting it.

says:
adjusting it, what do you mean

Steve_GWER1681 says:
Adjusting the position, size, and other advanced PIP settings can be accessed from that button.

says:
yes

says:
tried that

Steve_GWER1681 says:
Seems any setting did not worked?

says:
correct

Steve_GWER1681 says:
I see.

Steve_GWER1681 says:
Harry, I have exhsuted my resources for this issue. I recommend to contact XBOX support on how to connect the console properly to the monitor. Please refer to the link below from Microsoft website.

Steve_GWER1681 says:
http://www.xbox.com/en-AU/support/xb...vgahdcable.htm

says:
thanks

Steve_GWER1681 says:
To save your chat log, please click on the "View Live Log" button at the bottom left side of the chat window. It will open a chat log window. Please use the option to "Save log to disk". Keep in mind you do not need a disk or cd. You can simply save the log to your system.

Steve_GWER1681 says:
It was a pleasure working with you. My name and badge number are Steve_GWER1681. Thank you for using Gateway Remote Assistance and have a great day.

[glc]

You might want to edit your personal information out of that..........

[Alaron]

_Moderator_

I edited your home address and email out of the post. Crawlers can steal those.

[hyg71886]

thanks i jus took my name out, i fixed the problem but this cxhat is anothewr example of paying tons of cahs( i bought this thing 4 weeks ago olan on doing a review soon), 750.00 from best buy with tax, and get crappy customer care after spending almost 1k.

[backithink]

your using the yellow cable and the hd cable? disconnect the yellow cable and just use the hd cables... you are confusing it with two video sources... that is if i read it right

[glc]

You NEED two video sources to have picture-in-picture........

[hyg71886]

ya i got it