Road Runner slows down

[wedor]

I have a client who has a RR connection that he says starts out great and then slows to the point of disconnection, I seem to remember reading about this somewhere, anybody using RR had similar problems? and how did you fix it?

[mairving]

The only way to cure it, maybe, is to shutdown the system. Disconnect the modem from the power supply for about a minute. Reconnect the power supply and turn on the computer. You may see a speed increase. Some speed problems are not curable though. Like having too many people on your node. My speed goes way down when school lets out. The only other way to cure it is by getting DSL.

[wedor]

He says that he starts out good, drops to nothing, gets disconnected, then logs on again and the whole thing repeats. From first log-on to drop is about an hour, then the cycle repeats.

[mairving]

Well it does appear that you can blame this on Roadrunner. Tell them to send a tech out.

[wedor]

It seems he is reluctant to do so because he has the line split.

[jotto84]

LOL, he split the line. Thats it, tell him to take off the split, or move the PC to a diff location where there isn't a split. Is he sharing his road runner with his neighbors or something? Anyway, Road runner is generally a decent connection, depending on the city and state that is. But tell him just to try unsplitting it. When the tech set it up(I'm assuming the tech installed it) he would have not split it, and would have tested it, so didn't it work then.. when it wasn't split?

[jotto84]

also make sure he is using quality coax cable. a cheap cable or a cable running next to another wire can cause crosstalk, lastly check the modem for errors, what kind is it? maybe the modem went bad?

[wedor]

It was a self install, I don't know at what point it's split but I'll ask. It does work, it just drops out after a while, about an hour.

[StunGunz]

I have splitters on my line, and have no probs. I got it direct from a RR tech I know. He explained that a normal splitter gives off about 7.5db in loss, and that I could split it once or twice, provided I used the splitters he gave me. It seems on the splitter there are 4 spots marked 7.5db, and one marked 3.5db . For the record I got no idea what a db is, but I have my line split in two spots going through the house, and have had little or no probs for the last two years.
So maybe its the type of splitter used?

[wedor]

Thanks for the replies, I'll ask a few more questions and let you know what happens.

[glc]

You can't use normal splitters - they must be wideband splitters cabable of 1 GHz bandwidth and as low loss as possible - smaller dB numbers. Don't even think of using an amplified splitter anywhere on the system - passive splitters only.

[wedor]

Turned out to be a bad modem.