Can Open Hotmail-But Cannot Open Messages

[Tom Jensen]

This is quite possibly the stupidest help request I have written to date. Here it goes:

1) I am able to open my Hotmail account uning IE 6.0. I can see my Inbox. But when I click on a message, nothing happens. In the small writing in the lower left section of the page, I read "error on page." I am able to click on different tabs and go to different parts of the Hotmail account, but cannot open the e-mail messages. This problem cropped up in the middle of a session, and I had changed no settings of any kind when it started.

2) I went to two other Hotmail accounts - same computer, browser, etc. - and EVERYTHING works fine.

3) Here's the real treat - on a DIFFERENT computer (at my office) EVERYTHING WORKS in the problem Hotmail account.

I removed Stopzilla a long time ago (it prevented me from even loading IE) and now I have removed Spyware Doctor, and still no change. I do have Norton Anti-virus.

Any ideas? This is the strangest issue I've faced to date.

[jong2k4]

Only suggestion I can come up with is clear your browser cache... that's the only thing I can think of that might possibly affect one account but not another on the same computer, given that that account works fine from a different computer.

As far as funny hotmail stories... I recently put a new password on my hotmail account because I've been using the same password too long. I make my passwords very hard, so I usually write them down on a post-it that I keep for about a week... guess where my post-it is? On my dorm room desk, 100 miles away.

[Tom Jensen]

Jong,
That did the trick! Thanks. What's funny is that I tried to empty the cache in my browser, and it hung up. So I went to the Temporary Internet Files folder and deleted manually. Funny thing is, about two pages of stuff would not delete. Shopping stuff, etc. Any idea why some stuf won't go away?

[J1978]

Jong,
That did the trick! Thanks. What's funny is that I tried to empty the cache in my browser, and it hung up. So I went to the Temporary Internet Files folder and deleted manually. Funny thing is, about two pages of stuff would not delete. Shopping stuff, etc. Any idea why some stuf won't go away?




Welcome to Microsofts IE.

[glc]

Reduce the cache size and it won't take so long to empty it next time - 50mb is plenty. I've seen it default to as much as 2gb.

[jong2k4]

If it hung up, then that probably means that it was a really BIG delete.

I used to have trouble deleting some TIFs; it would say "this file is in use by another program." Since I started scanning for spy and adware religiously, I don't have that problem, so I'm thinking that those files MIGHT be connected with spy and adware. Download and run AdAware and Spybot if you haven't already.