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04-29-2005, 01:33 PM
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#1 |
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MSN problem -- can't attach JPEGs to email
I have a customer who had a lot of viruses and spyware on their computer (the result of running unfirewalled). I cleaned their computer a couple months back, but ever since then, they have been unable to attach pictures (JPEGs) to their emails in MSN Mail. (They can attach JPEGs in other email programs; MSN is the only one that's a problem.) The error meesage is similar to the following one: "Access to the following potentially unsafe attachments has been blocked: [filename].jpg" I've been over to their house, and I tried uninstalling and reinstalling MSN, which fixed it for a bit. However, they now tell me that they're having the same problem, so I was wondering if anyone has seen this problem and knows how to solve it.
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05-01-2005, 10:27 PM
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#2 |
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Anyone seen this problem, even if you don't know how to solve it? I Googled it and there is absolutely nothing about it.
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05-03-2005, 12:53 AM
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#3 |
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Certified Audio Nut
Join Date: Jul 2003
Location: Washington State
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Could it be that they have the "JPEG virus"? I have heard little about it but appearently it's a nasty bug. MSN might be blocking the pictures because of it.
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05-03-2005, 07:50 AM
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#4 |
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I suppose it's possible, but I checked their system pretty thoroughly for viruses and removed what I found, so I don't think it's that. I may just tell them that the best way to fix this is a reformat, so that would get rid of residual viruses, too.
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05-03-2005, 02:40 PM
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#5 |
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Certified Audio Nut
Join Date: Jul 2003
Location: Washington State
Posts: 7,214
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That might be the best way to go. If all else fails reformatting is the easiest way to get a virus/spyware ridden system running like new.
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