Slow Speed

[Ob1]

I have adelphia cable with the highest package of 6mb down 768kbps up. i have a direct cable connection to my pc. when i do a speed test on speakeasy, or bandwidthplace, or toast.net i get anywhere from 800kbps to 3mbps, but not anywhere close to the 6mb i am paying for. i realize that its a best efforts service and im not going to get 6mb everytime but my numbers do not seem reasonable. i have ran spyware and antivirus scans and have come up clean. i have reinstalled network card drivers. there are no unnessary programs running in the background right now on any of the pcs i have triedi have disabled firewalls when running my speedtests, i have tried 5 different pcs, and when i call there tech support they direct me to this lame adelphia speedtest website, which is obviously inside there coverage area so i dont get any latency outside there coverage area, and of course it comes back with 6.5mb down. now when i run a trace route to any website i cant get past hop 4 (look at included attachment). i have tried a million different websites and it happens to each one. it tells me that the destination host on hop 4 is unreachable. when i look up that ip address 24.55.128.78 on a whois query it comes back to adelphia cable. http://www.webyield.net/domainquery.html#whois

Output from ARIN WHOIS
ARIN Home Page ARIN Site Map ARIN WHOIS Help Tutorial on Querying ARIN's WHOIS
Search for :
Search results for: 24.55.128.78

Adelphia Cable Communications ADELPHIA-CABLE-3 (NET-24-52-0-0-1)
24.52.0.0 - 24.55.255.255
Adelphia 24551280-Z10 (NET-24-55-128-0-1)
24.55.128.0 - 24.55.143.255


My question is can not being able to get past hop 4 on a tracert be the reason why im not getting the speeds im paying for? Any comments or more troubleshooting tips would be greatly appreciated.

thanx

[blue60007]

Just because you have a 6 mb connection doesn't mean you'll always download at 6 mb all the time. If the bandwidth test server is somewhat busy it may not be able to supply you with a 6 mb connection.

What you should try is downloading a few large files for a few minutes and see what speed they are going at. Add up the speeds, and if it's close to 6 mb then you have a 6 mb connection.

[Ob1]

i understand that im not going to get a 6mb connection all the time. i have been testing this for about two weeks now, and the highest i get is 3mb. i have tried late at night, early in the morning, in the afternoon, u name it i have tried it.

[blue60007]

Yeah, but like I said you won't necessarily get 6mb from any server. I would try what I said about downloading multiple files (like demos or something) and see what your total bandwidth usage is.

[Ob1]

i will try what you said, but i had comcast and i was able to get 6mb down when ever i tested it, so i know there servers can handle it.

[blue60007]

Well yes...you were probably getting a direct connection to the Comcast servers. If you try to download from a server on the other side of the world your speed is going to decrease...but if you connect to one next door, it's going to be faster.