IE7 Install

[robrpb]

I just installed IE7 and when I click to open IE7 for the first time it displays http://runonce.msn.com/runonce2.aspx in the address bar. The page displayed is a blank blue screen and in the bottom left corner it says done. When it first opened it said error on page before displaying done. If I click on refresh it does the same thing and if I close IE and open it again there is no change either.

What does this runonce do and how do I correct this problem? Thanks. Rob

[glc]

Uninstall it and make sure Windows and IE6 is working right and nice and clean before reinstalling.

The runonce lets you set your default search engine.

[robrpb]

I have uninstalled IE7 and before reinstalling it I deleted all the cookies and temp files. I have not had any problems with IE6 in the past or currently. After installing IE7 I have the same problem. This is on my laptop, a Dell Inspiron 8200. I recently (about 3 months ago) installed a new harddrive in the computer and I haven't used it that much, so it is pretty clean. I am running XP Home with all the updates. Your help is greatly appreciated. Thanks. Rob

[EzyStvy]

If you select one of your favorites, do you get to the site ok?

[robrpb]

I can click on a new tab and surf okay, I just can't get past the runonce problem. I have searched the ms support site with no success yet.

[robrpb]

FYI. I searched Microsoft's website and saw that others were experiencing the same problem, but there were no solutions. This problem existed in the Beta version. I could not find anything in the knowledge base either and while searching I came across a phone number for Microsoft and called them. Problems continued as I had difficulty understanding the tech and she seemed to have difficulty understanding me and not trying to fix something I didn't have a problem with. Eventuyally the problem was solved.

She had me delete cookies and temp files which I already had done several times. From everything else she had me check the only change I made was clicking on start, then control panel, then Internet options, then advanced tab and in the advanced tab under browsing, I unchecked "Enable third-party browser extensions. Then I opened IE7 and it worked fine. I hope this is helpful to someone else. Rob

[patrickt]

When I installed IE7 it went to that page and I redirected to my home page without waiting for the runonce page to fully display. After that, I got an error message and nothing I did could get IE7 to go anywhere but there. I finally uninstalled IE7 and reinstalled it. I waited for the page to load, answered a question and it's run fine since then.