Router Trouble - can't browse

[troubleshooter]

Hi all,

I'm having trouble setting up a DSL router. I can't get any of the PC's to browse, and I'm not sure if they're pinging the internet or not. I already posted a message about it, titled:
Draytek Vigor 2200USB Router

And several people have looked at the message, but no replies.

I was wondering if there are any standard settings for a DSL router which enable the NAT service?

I've tried port redirection, even DMZ'ing one of the PC's. Is there something I've missed? I know the modem works because it functions quite normally in the PC USB port.

I'm not entirely sure where the problem is. As I said in my other message, the documentation is lousy - gibberish translated from Chinese.

Please help!!! I'm supposed to use the same widget in my own home next week when I get DSL, and I'm spending a lot of time at the client, and not making any money on this one. It's really sapping my blood sugar.

Anyone ??? Please??

Troubleshooter

[Xayd]

Are the machines behind the router getting an IP address from it (see if they show a private ip with ipconfig/winipcfg)?

If this is in fact a router that can take a USB modem, I admit I've never seen one personally .

[TheOldMan]

troubleshooter,

This router appears to be a strange beast. See htis link
http://www.seg.co.uk/draytek/products/vigor2200usb.html

It appears that it has only beent ested with certain ISP's and it is necessary to load modem drivers and settings into the router using a utility. This utility is only supported on Win9x/2K/XP. Have you done that step?

Can you post back with specific OS, connection type, modem type and ISp info?

The Old Man

[TheOldMan]

troubleshooter,

Just read your other post. You were able toi upload the firmware, apparently. Can I assume the computer you used to upload the firmware had the correct settings for the ISP in use?

It appears that NAT is on by default so no settings, port redirections needed.
Make sure each of the computers is set to obtain an IP address automatically, that no DNS is set and the router's IP address is the default gateway.

The Old Man

[troubleshooter]

All of the above seems to apply. The DHCP on the router is working OK. Each PC pulls an IP and the gateway off it.

I know that this is a strange beast. As far as I can tell, it's the only router to work with a USB modem. Unortuantely, I can't get it to work.

OS's used on machines :

ME, 98SE and XP

No joy with any of them

I'm thinking that maybe the router is duff, and I should try another one in its place.

[TheOldMan]

troubleshooter,

Try to access the routers web based management utility
- use the "status" display to verify that it is actually connected to your ISP
- Redirection and DMZ are generally for use in exceptional conditions. Out of the box config is generally what is used. If you've changed these, you may have caused the problem without knowing it.
- use the firewall/filter display to verify that you did not inadvertantly block web site access. As you said, it appears to resolve the name and find the site but something is blocking its display.

From a command prompt/DOS window on a client computer:
- enter "ipconfig /all" without the quotes (tells you the IP address, node type, DHCP status and DNS addresses
- ping the routers LAN IP address (to verify you have network accessibility)
- ping an internet site by IP address such as 64.58.76.229 for yahoo (to verify you have internet accessability)
- ping an internet site by name such as www.yahoo.com (to verify you have connection to valid DNS server)

One or more of these may fail but the point of failure may indicate where the problem lies.


Hope that helps.
The Old Man

[troubleshooter]

Solved the problem.

The thing works straight out of the box (or should have done). What I had missed was the note buried on the supplier's website in the support downloads page was that the firmware needed to be updated (that is the firmware that gets flashed into the router). One I did this it worked perfectly. One slightly happier client.

Now he just needs to get Packard Bell to figure out why his machine doesn't boot and reinstate all the TCP/IP setting and whathaveyou on his Mac, since BT kindly talked him through butchering the entire setup.

Makes me happier though, because I'll be using one these router for myself this week.


Thanks for the help anyway guys.

Troubleshooter