One person's email won't reach my address

[Dodge7]

I recently switched to a new ISP. It is a small company but has connections all over the nation.

The strange thing is, one person can't get email to me. They get a message saying they sent to an invalid address. I had them type my address in, reply to my email (works for others), and try over and over. Still, when they send an email to me it always gets bounced back to them. Yet everyone else gets through fine.

Any idea why this could be? I did know of a case where a persons ISP was rejected all outside email, but they could still email themself... but this is just one person getting their mail bounced back each time.

[glc]

Have them make sure they are entering your email address in all lower case, no spaces, and no punctuation except dots, underscores, or hyphens where they are supposed to be.

[Confused]

What ISP is that person using? Are any other of your emails coming from that ISP?
Chas

[Dodge7]

He is using an ISP associated with the local phone company, but it is a fairly small one.

I'll ask him to type it in all in lower case. I have asked him to triple check the address, I even sent him an email link to click on to load the address. What gets me is even when he replies to my email it still doesn't work, yet it does for everyone else.

I did try to send an email to the ISP with a purposely bad address (for the name). The ISP responded with an error message, which I did get.

[Iman74]

Did you try sending him an email. Then having that person reply to that email sent by you?

[Dodge7]

Yeah, that is what is wierd. Even when he replies to an email I sent, it bounces back. Yet it works for everyone else.

I did know of a case where a persons ISP was bounce all email, expect that which was sent from people on the ISP to themselves

[TheOldMan]

Dodge7,

What is the exact nature of the error message? Can you get it from your friend or have him post it to the forum? Does it, by chance, have anything to do with an "open relay"?

The Old Man

[Iman74]

This is a reach but worth a shot. Does he have you in his address book? If he does, have him remove that entry. Might be nothing or could be something.

[jamesrpm]

Have you looked in your message rules? Could it be that he got stuck in a blocked senders list or a rule to never pick up from server list.
Go to mail>tools>rules

[Hot Rod]

Have either of your ISPs been able to offer any assistance into this. I would check with them to see if it is something with their email servers.

[homer15]

ok, a while back my company was having similar problems with e-mail not reaching us, but we could hit them just fine. the problem was withing the verio network. i guess there was like a rats nest of connections there, and some of them were pointing to bad or non existant ip numbers... sort of like nobody had cleaned up their mess when they left. if your isp (or his) has recently switched to a whole new network or something, this might be a problem. he should have his isp tracert to your isp and see where it's actually stopping.

[Dodge7]

Thanks for the info. The error message is simply that the message was sent to a bad address. That standard one.

The address book might be an issue.

He was able to get a message to me finally, by using all lowercase, then it stopped again.

I will have him conact his ISP, that sounds like the way to go.