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02-10-2003, 11:58 AM
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#1 |
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Member (10 bit)
Join Date: Jan 2001
Posts: 566
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E-mail Issue
Appreciate some assistance.
Trying to help a senior citizen, who is not computer savvy, and is having some e-mail problems. The account is an @msn.com account, and is web-based (it is not a @hotmail.com account). E-mail from the account can be sent to anyone except to other @msn.com accounts, which include her daughter and most of her friends. However, the individulal can send herself a message (@msn.com to @msn.com). Outlook Express 6.0 is the e-mail client, and Internet Explorer 6.0 is used to connect to the Internet. Initially, last August, when the account was created, MSN Explorer was installed, but has since been removed from Control Panel>Add/Remove Programs. Have talked to MSN tech support ad-nauseaum, and to this date, no solution. All they suggest is to remove the account from Outlook Express, and then Add it once again. Anyone heard of any such issue, or have any suggestions to try? Thanks in advance for the help. |
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02-10-2003, 01:18 PM
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#2 |
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Member (12 bit)
Join Date: Feb 2001
Location: UK
Posts: 2,469
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Have you tried taking their advice of adding and removing the account
Perhaps there is a problem with the account itself? Try signing up for a new one and trying that Do you have all the available Windows Updates for Outlook Express? Jim |
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02-10-2003, 03:28 PM
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#3 |
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Forum Administrator
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Premium Member
Join Date: May 2000
Location: Joplin MO
Posts: 37,771
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Have her try sending it to username@email.msn.com
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02-10-2003, 05:56 PM
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#4 |
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Member (10 bit)
Join Date: Jan 2001
Posts: 566
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Thanks for the replies.
The account has been removed and added several times. OE is up-to-date. If an email is sent to username@email.msn.com, is that the equivalent of sending the email to herself? |
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02-10-2003, 06:40 PM
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#5 |
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Forum Administrator
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Premium Member
Join Date: May 2000
Location: Joplin MO
Posts: 37,771
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No, substitute the actual user's name for "username".
If her daughter is MarySmith@msn.com, try sending mail to MarySmith@email.msn.com . |
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02-11-2003, 10:42 AM
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#6 |
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Member (10 bit)
Join Date: Jan 2001
Posts: 566
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glc,
It worked!! She sent me an email with the @email.msn.com suffix, and it came through!! I'm positive you know the rationale why this address works. Would appreciate your explaining to me why @email.msn.com works, and @msn.com does not work. I have no clue. Is the email going to a different server?? Sure appreciate your help!! This is great!! At last she can get through. The lady was so distressed at not being able to email her daughter. 
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02-11-2003, 01:56 PM
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#7 |
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Forum Administrator
Staff
Premium Member
Join Date: May 2000
Location: Joplin MO
Posts: 37,771
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I don't know exactly why it works, but I do recall a friend of mine a few years ago telling me that their e-mail address was xxxxxx@email.msn.com .
Lucky guess. |
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02-11-2003, 02:27 PM
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#8 |
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Member (10 bit)
Join Date: Jan 2001
Posts: 566
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Take a look at this website:
http://content.techweb.com/winmag/li...01/ana0008.htm Interesting info... Thanks again for the help. |
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