Interesting IE 6sp1 problem

[Byte 2.0]

Tonight I took a tech support call from a lady with Win ME, IE 6sp1. She informed me that her Internet Explore would not open. Said it had been like that all day. She clicked on the short cut and got a message, about windows being unable to locate the file.

I had her search on her pc coudl not find iexplore.exe. Found some iexplore.dll and related but no .exe. Ran Repair on IE 6 could not complete it was so bad.

But I was able to have her surf if I used explore instead of Iexplore. (I had her open the My Computer windows, Max to full screen. Then I had her use the address line to type in URL's) downloaded the IE6 SP1 installer from MicroSoft, could not install it said it installed but it never downloaded the files from MS, it was a mess. The install file as many of you know, it like half a meg and when run should connect to the internet and download the rest of the IE componets. It would not do that. The install program would run and say all componets was already installed, recommended exiting and not reinstall. I had her even try custom and select all the option conponets. It still did not attempt to connect to the net and download. I have a hint as to why maybe, I think the installer needs a working Iexplore to connect to the internet. One reason I supect this, I had my customer surf to PCMECH and click on a link in my thread in tips and Tricks and she coudl not get it. The way pcmech forum works it auto opens a new Iexplore. Her Iexplore being dead did not allow that.

The Only idea I had left was to have her download a FULL install of IE6SP1 and advise her to install it. I directed her to a website that I know has the full install and helped her get the download started, like 77meg file
http://helpdesk.uvic.ca/how-to/suppo...5/msiexpl.html
(this is the link I tried to have her click on and it refused to open)

At least she was connected on DSL and the download was only going to take her like 20-25 minutes.

I just wonder if that was a solution that should have fixed her issue? I advised her to download it, I had her saving it to the desktop and told her to double click it when down. I honestly believe she would have no problem with the simple instructions on how to install it. I had to leave the call at that point. I left good notes to the next tech if she had to call back.

[glc]

Sounds easier than talking someone through command line FTP to get Opera or Mozilla.