Error 692 with lucent win modem

[castlef]

hi all.

This computer was working previously but now when i try to connect the dial up connection through the lucent win modem it says error 692: there was a hardware failure in the modem (or other connecting device)

It is windows xp. I never hear a dial tone either. under device manager it says "this device is working properly" ... it is also enabled. the modem speaker volume is turned all the way up yet i hear nothing.

Under diagnostics when i query the modem here is the log:

08-20-2004 04:57:56.488 - File: C:\WINDOWS\System32\tapisrv.dll, Version 5.1.2600
08-20-2004 04:57:56.488 - File: C:\WINDOWS\System32\unimdm.tsp, Version 5.1.2600
08-20-2004 04:57:56.488 - File: C:\WINDOWS\System32\unimdmat.dll, Version 5.1.2600
08-20-2004 04:57:56.488 - File: C:\WINDOWS\System32\uniplat.dll, Version 5.1.2600
08-20-2004 04:57:56.488 - File: C:\WINDOWS\System32\drivers\modem.sys, Version 5.1.2600
08-20-2004 04:57:56.488 - File: C:\WINDOWS\System32\modemui.dll, Version 5.1.2600
08-20-2004 04:57:56.488 - File: C:\WINDOWS\System32\mdminst.dll, Version 5.1.2600
08-20-2004 04:57:56.488 - Modem type: Lucent Win Modem
08-20-2004 04:57:56.488 - Modem inf path: oem31.inf
08-20-2004 04:57:56.488 - Modem inf section: Modem_PNP_DF
08-20-2004 04:57:56.488 - Matching hardware ID: pci\ven_11c1&dev_044e&subsys_044e1235
08-20-2004 04:57:56.848 - 57600,8,N,1, ctsfl=1, rtsctl=2
08-20-2004 04:57:56.848 - Initializing modem.
08-20-2004 04:57:56.863 - Send: AT
08-20-2004 04:57:56.895 - Recv: AT
08-20-2004 04:57:56.895 - Command Echo
08-20-2004 04:57:56.895 - Recv: OK
08-20-2004 04:57:56.895 - Interpreted response: OK
08-20-2004 04:57:56.910 - Send: AT &F E0 &C1 &D2 V1 S0=0\V1
08-20-2004 04:57:57.317 - Recv: AT &F E0 &C1 &D2 V1 S0=0\V1
08-20-2004 04:57:57.317 - Command Echo
08-20-2004 04:57:57.317 - Recv: OK
08-20-2004 04:57:57.317 - Interpreted response: OK
08-20-2004 04:57:57.332 - Send: ATS7=60S30=0L3M1\N3%C1&K3B0B15B2N1\J1X4
08-20-2004 04:57:57.363 - Recv: OK
08-20-2004 04:57:57.363 - Interpreted response: OK
08-20-2004 04:57:57.363 - Sending user initialization commands.
08-20-2004 04:57:57.379 - Send: AT
08-20-2004 04:57:57.410 - Recv: OK
08-20-2004 04:57:57.410 - Interpreted response: OK
08-20-2004 04:57:57.426 - Send: <18><04><01>R
08-20-2004 04:58:17.426 - Timed out waiting for response from modem
08-20-2004 04:58:17.426 - 57600,8,N,1, ctsfl=1, rtsctl=2
08-20-2004 04:58:17.426 - Initializing modem.
08-20-2004 04:58:17.442 - Send: AT
08-20-2004 04:58:17.801 - Recv: OK
08-20-2004 04:58:17.801 - Interpreted response: OK
08-20-2004 04:58:17.817 - Send: AT &F E0 &C1 &D2 V1 S0=0\V1
08-20-2004 04:58:18.223 - Recv: OK
08-20-2004 04:58:18.223 - Interpreted response: OK
08-20-2004 04:58:18.238 - Send: ATS7=60S30=0L3M1\N3%C1&K3B0B15B2N1\J1X4
08-20-2004 04:58:18.270 - Recv: OK
08-20-2004 04:58:18.270 - Interpreted response: OK
08-20-2004 04:58:18.270 - Sending user initialization commands.
08-20-2004 04:58:18.285 - Send: AT
08-20-2004 04:58:18.317 - Recv: OK
08-20-2004 04:58:18.317 - Interpreted response: OK
08-20-2004 04:58:18.332 - Send: <18><04><01>R
08-20-2004 04:58:38.332 - Timed out waiting for response from modem
08-20-2004 04:58:38.332 - Session Statistics:
08-20-2004 04:58:38.332 - Reads : 24 bytes
08-20-2004 04:58:38.332 - Writes: 79 bytes
ATQ0V1E0 - OK
AT+GMM - H.324 video-ready rev. 1.0
AT+FCLASS=? - 0,1
AT#CLS=? - COMMAND NOT SUPPORTED
AT+GCI? - +GCI:B5
AT+GCI=? - +GCI09,0F,31,3C,3D,42,7B,59,7E,82,
A0,A5,A6,B4,0A,00,26,61,6C,9C,
A9,54,8B,B5,57,50,20,73,53,BC,
89,46,51,AE,9F,8A,2E,69,16,1B,
2D,52,B8,58,98,84,07,14,25,27,
35,85,88,BB,87,B7,8C,49,2B,7F,
68,B3,B2,36,0E,48,62,8E,A1,83,
0D,64,70,77,AD)
ATI1 - B3E5
ATI2 - OK
ATI3 - LT V.92 Data+Fax Modem Version 8.28
ATI4 - 71
ATI5 - 8.28,0,19,11C1,044E,1235,044E
ATI6 - OK
ATI7 - OK

[castlef]

hey all. I fixed it .... by moving the modem to a different pci slot. Perhaps if i removed it then put it back in it would have worked also , im not sure. i guess what this did was reset the modem somehow ? anyways im glad its working. I searched on the internet before posting to try to fix it. ty