AVG question

[doctorgonzo]

I have a person who asked me about antivirus software, so I suggested AVG. He installed it on his home computer and did a scan, where it found many virii. AVG prompted him to reboot, and now Windows won't start; he says it asks for a Windows 98 boot disk. He says that the computer should have Windows XP. I have never seen anything like this when I have used AVG; does anybody know what could be going on?

[pam123]

Open your AVG and go to Rescue Disks, I think that's what he means.
I would guess that the collection of whatever he caught needs to be fixed from the Command Prompt.
If he doesn't have any rescue disks ( and I take it he doesn't ) anyone running AVG (and using his file format?) should be able to create them for him.
It'll require about 6 or 7 floppies I haven't made any in awhile, should have when I switched hard drives, so you've just reminded me to do so.

[doctorgonzo]

I made the AVG executable rescue disks, but not the system rescue disks because I'm not sure I have the same version of Windows. So if those rescue disks don't work, then there's not much that can be done, correct?

I think that the only solution here may be to slave the drive in another computer and see if any data can be saved. This person didn't have any AV or firewall software to my knowledge, and has a teen who file shares.

[pam123]

If that's the case then glc's "game over" applies.

[glc]

This person didn't have any AV or firewall software to my knowledge, and has a teen who file shares.

Pay me $300 to fix it, or $100 to nuke and pave it. I have a standing appointment with a family every 6 months to nuke and pave a machine that's used like this.

[el Gato]

Originally Posted by glc Pay me $300 to fix it, or $100 to nuke and pave it. I have a standing appointment with a family every 6 months to nuke and pave a machine that's used like this.

lol, nuke and pave...

The two times a year i go home, I spend about 4 hours each on my parents/in-laws/relatives computers. I swear they update their security suites for two weeks tops and then forget about it.