AIM not working with zonealarm running!

[tsiguy96]

what is going on? my comp hates me, i gave AIM the "super trusted" thing, its all clear to access the internet and trusted zone, yet it doesnt run when zonealarm is on, if i shut off zonealarm it works fine

any ideas?

[DynamicTech]

From Zonelabs:

Solution:

At a minimum you must grant Access rights to the Internet for your chat application to work. If your chat software still does not work with Access rights, it may require Server rights in order to accept incoming connections. Most programs that require Server rights will generate an alert asking for them, but some may not.

If you have configured ZoneAlarm to allow chat software access and server rights to the Internet Zone, then these applications will function as they normally would. However, this also means that your computer is potentially vulnerable if you use chat software or enter chat rooms. We suggest reviewing the many web sites and mailing list archives concerning chat software vulnerabilities.

If you are using Voice Over IP (Dialpad, game and chat software voice ability, etc.), there are several ways you can use this feature with ZoneAlarm running.

We suggest using webcams at Medium Internet security settings. There have been known anomalies in being able to stream video through webcams that may have nothing to do with ZoneAlarm but rather, Internet architecture and routing issues. New information will be posted to our FAQ when it becomes available.

To find out how to give an application Access and Server rights:

Open ZoneAlarm, then press F1.
From the index tab, type "access" or "server" (no quotes).
Double-click on "Giving to a program."
Please read the instructions on changing permissions.
If you know the actual IP address of the system that you will be connecting to, you can try adding that IP address to your Trusted Zone, and then the program will only require those rights for the Trusted Zone. This will provide an extra measure of security.
If you still have problems, try checking with the software's support site or help files for how to use it with a firewall. You may need to open up specific ports as required.
In some cases you may need to drop the Internet Zone to Medium. Often, once the connection is established, you can change the Internet Zone back to High security; however, in other cases you may need to leave it at Medium for the duration of the session and raise it afterwards.

Hope this helps.