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08-29-2006, 10:01 PM
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#1 |
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Member (9 bit)
Join Date: Dec 2004
Posts: 289
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Unable to connect to network or less in safe mode
Hi all,
I have a friend's Dell Inspiron 1150 here. Whenever I boot the system normally, I can connect to both my wired and wireless networks but I cannot get internet. If I boot it into safe mode, I can connect to the network and to the internet. I'm running HouseCall right now ... and in fact it just came up with "ADW_WEBSEARCH.B" as an infection. I'll research into it and see if that fixes it, otherwise does anyone have a suggestion?
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Dell Inspiron 9300 Intel Pentium M 740 17" Wide Screen XGA+ Display 1GB PC-4200 Dual Channel DDR2 256MB NVIDA GeForce Go 6800 Apple MacBook (Black) Intel Core 2 Duo 2.16 Ghz 13" Wide screen Display 2GB Memory |
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08-29-2006, 10:43 PM
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#2 |
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Member (8 bit)
Join Date: May 2003
Location: CT
Posts: 192
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Normal safe mode does not have networking. There should be an option to boot into 'Safe Mode with Networking'. Try that.
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08-29-2006, 10:54 PM
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#3 |
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Member (9 bit)
Join Date: Dec 2004
Posts: 289
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Yes, that is what I did. If I boot Windows normally, I can connect to the network but not to the internet. When I boot into Safe Mode w/ Networking, I can connect to the network and the internet. I need to be able to connect to the internet when booting to Windows normally.
Cleaning the effected files of ADW_WEBSEARCH.B and ADW_WEBSEARCH.E did not fix the problem. |
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08-30-2006, 07:49 AM
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#4 |
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Forum Administrator
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Location: Joplin MO
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08-30-2006, 09:39 AM
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#5 |
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Member (9 bit)
Join Date: Dec 2004
Posts: 289
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I ran WinSockFix in normal mode, rebooted, and I still do not have internet connectivity. I get an IP Address, but I cannot ping an external website. I tried resetting all Internet Options to their defaults, and the connection settings are correct.
Any other ideas? |
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08-30-2006, 09:42 AM
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#6 |
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Forum Administrator
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Premium Member
Join Date: May 2000
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Are you pulling a valid IP address, gateway, and DNS? Same problem both wireless and wired?
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08-30-2006, 09:59 AM
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#7 |
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Member (9 bit)
Join Date: Dec 2004
Posts: 289
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Yes, I'm pulling a valid IP address, gateway, and DNS with both wired and wireless connections. I can release the IP and renew it without any errors. I can ping the laptop from my personal laptop (connected to same router through wireless). However, I am unable to ping my personal laptop from the laptop in question.
When I try to ping my personal laptop's computer name it resolves to the proper IP address but it just times out. Same thing happens when I enter in the IP address. Last edited by PCBrandon; 08-30-2006 at 10:02 AM. |
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08-30-2006, 11:26 AM
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#8 |
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Forum Administrator
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Join Date: May 2000
Location: Joplin MO
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Uninstall and reinstall the drivers/software for both the wired and wireless adapters.
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08-30-2006, 11:56 AM
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#9 |
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Member (9 bit)
Join Date: Dec 2004
Posts: 289
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Already tried for both, forgot to mention that.
Only firewall installed is Windows, and I disabled it to no luck. No AV software installed. |
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08-30-2006, 12:17 PM
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#10 |
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Member (9 bit)
Join Date: Dec 2004
Posts: 289
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Created a new profile and logged onto it, no luck.
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08-30-2006, 02:55 PM
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#11 |
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Member (9 bit)
Join Date: Dec 2004
Posts: 289
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Re-Install of Windows XP fixed it. She didn't have many documents on there so I went ahead and rebuilt it. I guess a virus and/or spyware got on her system and messed some registry keys up. I installed AVG and Windows Defender from my USB memory stick the first time it booted.
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