connectivity issue with all-in-one printer/scanner/fax

[superrid]

I am not sure if this is the correct forum for this, but I thought I would start here.

About three weeks ago, I upgraded my router from an old D-Link wireless router to a D-Link Wireless N Gigabit router (DIR-655). Prior to the upgrade, I was able to use the scan function on my all-in-one (HP 3052) to scan documents directly to my desktop. Now, I can't get the scanner to communicate with my computer, and I believe it has to do with the new router. I can print to the device, and I can ping it and access the admin interface. It seems that any communication coming back is where the problem lies.

I have tried uninstalling the printer, to no avail. HP has proprietary software that comes with the printer, and even that software can't communicate with the printer. (I use printer, scanner, and all-in-one here interchangeably.)

Can anyone help me find the source of this problem?

[glc]

I would recommend that you use a static IP address for the device. It's more involved than installing it default, but the end result has a lot less issues. You would configure the static IP through the printer front panel menu. The software install on each computer will then recognize it being a static IP, and will install a standard TCP/IP port instead of a print server port.

What you would do is modify the DHCP range in the router to leave some IP addresses open. Assuming the D-Link default IP is 192.168.0.1, I'd change the DHCP range to something like 192.168.0.100 to 192.168.0.199. Then, I'd set the static IP on the printer to something like 192.168.0.200, subnet mask 255.255.255.0, default gateway 192.168.0.1.

When you install a HP printer with a print server, you must allow the installer to reconfigure the Windows firewall. If you are using a 3rd party software firewall, GET RID OF IT.

[superrid]

I already have the printer set to a static IP address. I am actually not using DHCP, and have all of the computers in my network assigned to static IP addresses.

I also don't have a print server. I set up a TCP/IP port for the printer, but it is just connected through the router.

As far as the firewall goes, I will have to check that. This is actually my work computer, and the IT department has not been able to get to this problem yet. I know we disabled Windows Firewall, but I think we have another firewall installed on this computer.

[glc]

Yes, you do have a print server. It's the internal JetDirect card in the printer. You have it configured the exact way I would do it. I'm betting this is a firewall issue.

[superrid]

Are there any settings I can check on my router to see if the firewall in the router is causing this? As far as I remember, I could scan to my computer up until I changed routers.

[mojo]

Your router should have nothing to do with this. It only affects traffic between the internet and your computers, not traffic between your computers.