Connecting with pcAnywhere and Linksys Cable/DSL router settings

[c-tech]

Need information please. Trying to use pcAnywhere to connect to office machine. Office is peer-to-peer network using Linksys 4 Port Cable/DSL router. I have read all documentation, web site knowledge database faqs and contacted Linksys Tech support. I can successfully conect from with the office lan but when I try to connect from home, I get the message cannot find host.

I have set all values according to the pcAnywhere documentation, Linksys docs, and what I could find on their respective KDBs. But nothing seems to work.

Any experienced or helpful suggestions is greatly appreciated.

Thanks

[glc]

1. Assign the office machine which you need to get into a static IP within the subnet but out of the DHCP scope. If you have not changed the router defaults, a good address would be 192.168.1.200. Use the router's IP (192.168.1.1) for default gateway and DNS.

2. Forward the 2 ports (5631 and 5632, BOTH TCP and UDP) to that IP address. This is 4 forwards.

3. You have to set up your remote to connect to your real WAN IP, not the private IP.

[c-tech]

Thanks for the info. Just a couple of questions.

1) What do you mean by real WAN IP address?
2) Using the STATUS:FORWARDING option of the LINKSYS box,I have set the PORTS as you suggested. I have also disable BLOCK WAN REQUESTS. Is this a correct setting also?

Thanks!

[glc]

Real WAN IP address = your IP as assigned by your ISP. You can check this on the router status page. Note that the IP may change periodically if your broadband is dynamic IP.

I don't think you want to block WAN requests.

[c-tech]

glc,

Ok. So if I use the IP assigned by the ISP does that mean:
1) Setup pcAnywhere at the remote to connect to the ISP assigned IP?
2) If, so do I start another remote connection session to connect to the machine behind the router?

I am puzzled because the ISP assigned IP goes to the DSL modem which is then passed to the Linksys router. The Host connection setup and software for pcAnywhere is on the machine behind these network connections.

Someone suggested that this is a difficult task and sometimes you get it working without understanding why. Another was to switch to the NSM package offered at netsupport-inc.com

[glc]

You are making it sound more difficult than it is. You open ONE remote session to the WAN IP address. The port forwarding that you have set up in the Linksys will connect you to the desired machine behind the router.

I don't see how any other package could be any easier. The hardest part is figuring out what the WAN IP is if the router drops connection, reconnects, and draws a new IP from the ISP - you would have to call someone at the office to log into the router and read out the new WAN IP. If you are going to be doing this frequently, you might want to pay your ISP the extra charge for a static IP.

[c-tech]

glc,

You are right. But I am not trying to make it hard on purpose. After speaking twice to representatives from Linksys Support and getting two sets of different suggestions. Then asking the same question at other tech forums like this and getting just as many, I am trying to make my way thru the maze of help.

So far you have been the straightest because your input is in line with all the steps I have taken so far.

After I get this to work, then the next step will be to see if I can get other machines setup the same way.

I luv this stuff. But sometimes I do pound my head up against a wall, in this case a firewall, until I give or get thru!

Thanks for the helpful exchange!

[glc]

In order to connect your remote to more than one machine behind the router, you need to read this:

http://service1.symantec.com/SUPPORT...99110411575512

By the way - after reading that, I see you didn't have to do 4 forwards - 5631 TCP and 5632 UDP is sufficient. The Linksys can forward up to 10 ports, so you can have 5 different machines behind the router set up as hosts, all on different port pairs.

[c-tech]

glc,

Before I had a chance to read this last reply, I was able to successfully connect using the WAN IP which then passed thru to the machine I set up in the DMZ.


I am working with a 4 Port Router and I did set up the Forward Port settings for Both UDP and TCP. I also setup for the next challenge of accessing more than one machine. According to documentation, pcAnywhere v10.2 can access different machines using different Ports beginning with 5631/32 then 5633/34 and so on.

So, on to the next challenge!

Thanks!

[glc]

Before you do that, get that machine out of the DMZ. It does not have to be in there if you are forwarding correctly.