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01-28-2004, 05:55 PM
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#1 |
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Member (2 bit)
Join Date: Jan 2004
Posts: 3
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Modem not recognized
I installed Win95 on a Packard Bell Legend MT MM with a 486-DX2 microprocessor, it had no operating system installed. The modem is a PB24DBF Modem Fax S/R set on Com1 IRQ4 and it is not recognized. There is no conflict in the Device Manager and it is set on the right port. When I highlight the port the modem is installed on and click "More Info" in the Diagonositics tab in Modems, in the Control Panel I receive the following:
AT10-AT13 have no errors AT14=Return current modem settings AT15=Return NVRam settings AT16=Return link diagnostics AT17=Return product configuration The computer seems to be working fine, except for the modem problem, but I'm new to this. Any help would be greatly appreciated. Thanks! |
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01-28-2004, 07:52 PM
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#2 |
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Member (10 bit)
Join Date: Dec 2002
Location: SE-PA
Posts: 896
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If you get proper diagnostics, how can the modem not be recognized? If you mean it won't make a connection, the most common modem failure is the off-hook relay circuit, perhaps that's what's really dead.
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01-29-2004, 12:08 AM
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#3 |
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Member (2 bit)
Join Date: Jan 2004
Posts: 3
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Modem not recognized
You are right, I can not make a connection to the Internet. What do I need to do to fix this? I know nothing about the off-hook relay circuit. I told you I'm new at this and I think I just proved that.
Thanks for your help! |
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01-29-2004, 10:07 AM
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#4 |
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Forum Administrator
Staff
Premium Member
Join Date: May 2000
Location: Joplin MO
Posts: 36,460
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In order to connect to the Internet, you need to configure a dialup networking connection.
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01-29-2004, 01:34 PM
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#5 |
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Member (10 bit)
Join Date: Dec 2002
Location: SE-PA
Posts: 896
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Back to the basics!
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01-29-2004, 07:01 PM
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#6 |
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Member (2 bit)
Join Date: Jan 2004
Posts: 3
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I rechecked the dailup connection, followed the Help file, changed the line from the computer to the phone line, checked that they are connected properly and in the right place and everything appears to be correct.
I used Check It utilities and ran a test on the modem. The test results... Base AT Commands-failed ATV1-no response Detect Dailtone-failed Remote Test-couldn't initialize the modem Is modem responding-yes Another computer I have uses this same phone line with no problem. Any suggestions? Any help will be appreciated. Thanks. |
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01-29-2004, 07:07 PM
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#7 |
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Member (10 bit)
Join Date: Dec 2002
Location: SE-PA
Posts: 896
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This seems to point to the problem I mentioned, the computer is unable to go Off Hook to connect to the phone line. It has all the earmarks of a bad modem.
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