10-27-2004, 04:43 PM
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#1
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Member (10 bit)
Join Date: Dec 2001
Location: Marlette, Michigan
Posts: 621
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Newegg
Hey everyone i ordered a tvturner from newegg on the 24th and it still hasn't shipped yet. it's been it will ship it 1-2 business days but its past. I've never experienced newegg being this slow. Any idea's?
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10-27-2004, 05:18 PM
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#2
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Member (10 bit)
Join Date: Aug 2004
Location: W. Canada
Posts: 606
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Not any big ideas, well you could try calling them and giving your order number to them too se if they know where it is.
but what i was gonna say is be happy its usually 1-2 days. since I cant order from newegg its usually 1-2 weeks to get things from ncix and tigerdirect in canada 
also if it was a while supplies last item you might be out of luck..
good luck with it
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10-27-2004, 05:38 PM
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#3
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Member (10 bit)
Join Date: Dec 2001
Location: Marlette, Michigan
Posts: 621
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no it wasn't while supplies last. Its just that if i order on monday i usually have it by wendsday. its wendsday and they haven't shipped it yet and i ordered it on sunday.
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10-27-2004, 05:41 PM
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#4
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Member (14 bit)
Join Date: Mar 1999
Location: port hope, michigan
Posts: 10,617
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if you have the tracking number and are useing it to track the package, don't get too upset, sometimes the database is not up tp date as it should be,
there has been times that I finaly got the information the night before the delivery. also a lot depends on what delivery method you chose.
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10-27-2004, 07:40 PM
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#5
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Member (2 bit)
Join Date: Oct 2004
Posts: 2
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I had same problem; still haven't received my overnight order of a couple of Seagate HDDs and SATA controller card. Here's the response I got after e-mailing NewEgg:
"Dear Customer,
Thank you for the email. I have reviewed your order. the order was held up in one of our where houses that was having a logistics problem. That problem delays hundreds of orders that should have been shipped. That problem has now been resolved. We are sorry for any inconvience this may have caused."
Yours, too, is probably one of the 'hundreds of orders that should have been shipped'. (Hope the support guru meant warehouse and knows where their stock is....)
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10-27-2004, 10:04 PM
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#6
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Member (10 bit)
Join Date: Dec 2001
Location: Marlette, Michigan
Posts: 621
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i just checked status and it was shipped. i knew something was causing a delay just not what it was.
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10-27-2004, 10:15 PM
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#7
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Member (12 bit)
Join Date: Aug 2004
Location: NYC, NY
Posts: 2,564
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newegg is usually pretty nice about stuff like that. they are an excellent online vendor and i was very impressed with thier customer support when i had to get a replacement RMA for my motherboard. they were courteous and you could tell that they cared about the consumers.
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10-28-2004, 10:03 AM
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#8
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Member (11 bit)
Join Date: Oct 2001
Location: lometa,tx.
Posts: 1,338
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i ordered a usb hub on the 25th and it is still not shipped, never had this before , i am going to call now.
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10-28-2004, 05:34 PM
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#9
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Member (9 bit)
Join Date: Jul 2004
Location: New York NY
Posts: 330
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Ok folks don't panic I placed an order on Sunday and still haven't received my order either. This is the reply I received,
Thank you for purchasing at Newegg.
Please accept our deepest apologies for your recent inconvenience. We regret to inform you that one or more of your packages have been delayed, as a result of a mechanical problem within a warehouse. Please know that this is not a standard operating procedure for Newegg. As of now, the issue has been resolved and you can expect to receive your future orders with the same speed and processing that Newegg is acclaimed for.
For the inconvenience of this unfortunate delay, please accept a small gift from Newegg as a token our appreciation for your continued patience in this matter. Feel free to check your Order Status within the next few days for further details.
Thank you again for your time and patience. If you have any further questions or concerns, please feel free to contact us toll free at 800-390-1119 or send us an email at service@newegg.com.
Sincerely,
Newegg Customer Service
.
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Last edited by codered6651; 10-28-2004 at 05:37 PM..
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10-28-2004, 05:52 PM
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#10
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Member (11 bit)
Join Date: Oct 2001
Location: lometa,tx.
Posts: 1,338
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i called them and got the same reply plus they changed the delivery to 1 day , i told them it probably wouldnt help , i live way out in the sticks but i thought it was nice of them and i understand an occasional problem. they are good folks.
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10-28-2004, 05:54 PM
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#11
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Member (10 bit)
Join Date: Dec 2001
Location: Marlette, Michigan
Posts: 621
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wonder if mine was shipped 1 day instead of ground.
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10-28-2004, 06:21 PM
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#12
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Registered User
Join Date: Feb 2004
Posts: 435
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A FREE GIFT OMG!!!!. maybe they are giving away free intel pentium 4 extreeme editions (lol i want one of those).
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