10-28-2004, 09:00 PM
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#1
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Member (7 bit)
Join Date: Mar 2004
Posts: 118
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Aol sucks
OMG!!! I tried to cancle my account and it was death. He had to do a thoral investigation why I wanted to cancle. He kept asking me questions. I kept telling him cancel it. Then he said wait till the end of the trial and then cancel it. I said no. THen he asked the same question in a different way. I said no. Then he ended up canceling it. The whole proccess took like ten minutes wich should have took one.
It doesnt seem that terrible but it really sucks.
Any one else have an experiance like this.
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10-28-2004, 09:18 PM
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#2
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Computing Professor
Staff
Premiere Member
Join Date: Aug 2003
Location: near the right coast of Michigan
Posts: 7,892
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"AOL Sucks" is a redundant phrase...I would agree with you on that. I used my cousin's Windows ME computer, which was already very instable in itself, with AOL dialup service...it was very irritating. This would go along the lines of kramer's recommendation. Avoid.
kram
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10-28-2004, 09:19 PM
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#3
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Telcom Tech
Join Date: Feb 2002
Location: Western, Pa.
Posts: 5,462
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The title of your post says it all..
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If it ain't broke, "TWEAK IT"
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10-28-2004, 09:24 PM
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#4
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Member (7 bit)
Join Date: Mar 2004
Posts: 118
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I dont mean to be 2 harsh i guess i should have said costumer support. Oh well.
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10-28-2004, 09:28 PM
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#5
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modding on sunshine.
Staff
Premiere Member
Join Date: Sep 2004
Location: Puerto Rico Caribe.
Posts: 5,567
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I quite agree.
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Niwa no niwa ni wa, niwa no niwatori wa niwaka ni wani o tabeta.
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10-28-2004, 11:35 PM
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#6
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Member (6 bit)
Join Date: Sep 2004
Location: Ca
Posts: 56
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I have to agree. I tried a trail of this, i called up to cancel. Spent 10 mins on the phone telling the guy, i do not want it anymore, just cancel it. Hung up then realized the guy tricked me into saying at the very end, he signed me up for another free trail when i told him whatever just get my cc info off of there.
So had to re call spend another 10 mins, those guys are so sneaky, trained to say things so fast if your not listening close they will end up charging you for something you do not want at all.
Never doing free trails or anything related to AoL again. Its mainly just the customer support that pisses me off. AoL itself isn't that bad i guess, just those people who work there.
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10-29-2004, 01:18 AM
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#7
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Folding For PCMech
Join Date: Jun 2003
Location: Pomona, California
Posts: 3,149
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Same song and dance here. Although the lady I spoke to wasn't quite as pushy, but she did try to offer some special AOL service, but I just said no, and that was that. And from what I had heard from others, was pleasantly surprised by my experience. But cancelling sure doesn't stop those AOL CDs from coming.
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10-29-2004, 01:35 PM
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#8
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Member (10 bit)
Join Date: Nov 2003
Location: NJ
Posts: 857
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I they sign you up for something just don't pay and then they will have to cancel your account or give you free service.
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10-29-2004, 01:38 PM
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#9
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Member (9 bit)
Join Date: Feb 2002
Location: Phx, AZ
Posts: 317
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Earthlink isn't much better. In fact, they're what brought me to this forum the first time. My modem would disconnect if it was set for over 33k connection speed with Earthlink. So a person on this forum told me that Earthlink limits connection speed. And another confimed the noise I was hearing, just before Earthlink cut me off, was my modem trying to get better than a 33k connection.
Earthlink wasn't helpful, claimed it was probably just where I lived, wouldn't let me talk to a true tech person.
Then I call to quit Earthlink to quit, and THEN they become extra helpful, offfer to let me talk to a "top level" tech person. Sure sure. It was to late then.
I got with a small ISP thereafter and got 48k connection speeds thereafter.
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10-29-2004, 01:48 PM
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#10
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Member (8 bit)
Join Date: Nov 2003
Location: Texas
Posts: 182
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Someone smart or creative should come up with a use for all those AOL and Earthlink CDs. What really cracks me up is when I get the CDs with "Surf the web faster than your current ISP" written all over them. I'm running DSL!
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10-31-2004, 01:47 AM
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#11
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Member (7 bit)
Join Date: Mar 2004
Posts: 118
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It continues. Today instead of getting a cancelation letter I got a confirmation letter that I decided to pay money to stay with them. Then coincidently on the back it said if you didnt wish to stay and wanted to cancel fill out this form. Yeah right that was mistake.
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10-31-2004, 03:53 AM
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#12
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Member (8 bit)
Join Date: Aug 2003
Location: SoCal
Posts: 178
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I hate dealing with customer service that is trained to get you to do things you don't want to do. Fortunately, I rarely have to- the AOL days for my family are long over.
For anyone else who wants to cancel their AOL service and is afraid of getting the runaround, here is a trick my friend told me to deal with customer service reps who are really sales reps: Say "I am going to record this call. Is that all right with?" (if you are in a state that requires you to do so) and when that is out of the way just say "I want to cancel my AOL service. This call is being recorded, and I have also recorded the exact time I have made this call. I want you to cancel my account and do nothing else, no surveys, no promotional offers." From there on out, it should be easy going because they'll know that you mean business. But don't hang up until they've actually informed you that your account is cancelled, or that they've done whatever it is you want them to do, because these people are trained to be pushy and when someone is pushy back it annoys them.
I haven't had the opportunity to try this yet, but I'm halfway looking forward to getting a pushy service rep in the future just so I can. It doesn't make very much difference whether you record the call or not, but if it's an important call like cancelling an account, ALWAYS (and not just when you try this) record the time you made the call in case there is an issue later on.
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10-31-2004, 07:06 AM
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#13
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Member (9 bit)
Join Date: Dec 2003
Location: England
Posts: 365
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the cancellation process is pretty much the same in the UK. the ammount of times my freind has tried to cancel AOL and they just interigate you or insult other ISP's that you want to change to.
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10-31-2004, 11:43 AM
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#14
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Member (9 bit)
Join Date: Sep 2002
Location: G.P., TX
Posts: 502
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When I bought my laptop, I got a 1 yr free trial. I signed up for it to have in case I needed to connect on the road. I don't like AOL because of excessive content they provide. I just wanna connect and do what I gotta do. Anyway...after the trial, I was billed for $22 for a month of service. I called them and told them I wanted to cancel. The rep asked me why and I told her I only wanted the free trial and I didn't like the excessive content. She rebutted with, "We have other options that are more basic and won't have as much content". The price? The same $22. Needless to say, I didn't bite.
Another time, I had AOL for broadband for about a month before we moved. It was also a free trial. I was paying $35 for their content plus $15 for the DSL provider. The area we moved to had the SBC for $30 at the time. I told the rep I was canceling because I was moving and SBC had a better deal. He suggested that I keep the AOL service ($35) and use it with the new SBC ($30). Go figure.
e.n.
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10-31-2004, 11:51 AM
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#15
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Computing Professor
Staff
Premiere Member
Join Date: Aug 2003
Location: near the right coast of Michigan
Posts: 7,892
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Can't agree with AOL's "manipulation of the mainstream users" here...really, I considered getting AOL for broadband for a while until I just moved to the local company's ADSL - much faster, much less intrusive.
kram
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10-31-2004, 11:53 AM
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#16
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The Preacher Man
Premiere Member
Join Date: Apr 2000
Location: Dallas, TEXAS
Posts: 4,145
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Quote:
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Originally Posted by Carpedebass
Someone smart or creative should come up with a use for all those AOL and Earthlink CDs.
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As with any unwanted CD, they make great targets for a .44 Magnum.
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"Don't be so open-minded that your brains fall out"
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10-31-2004, 12:06 PM
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#17
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modding on sunshine.
Staff
Premiere Member
Join Date: Sep 2004
Location: Puerto Rico Caribe.
Posts: 5,567
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Quote:
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Originally Posted by SARGE
As with any unwanted CD, they make great targets for a .44 Magnum.
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Not much of a challenge though Sarge, they can't run very fast....... |
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10-31-2004, 02:04 PM
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#18
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Member (9 bit)
Join Date: Dec 2003
Location: England
Posts: 365
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10-31-2004, 02:59 PM
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#19
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Member (9 bit)
Join Date: Jan 2004
Location: Kansas City(westwood), KS
Posts: 467
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I remember seeing a while ago a very good use for AOL cds. Somes guys are getting as many as possible(goal is one milloin) Then they want to get some dump trucks and dump one milloin AOL cds in the AOL headquarters parking lot.
here is the link http://www.nomoreaolcds.com/
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10-31-2004, 03:14 PM
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#20
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Member (9 bit)
Join Date: Sep 2004
Location: Alberta, Canada
Posts: 507
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Quote:
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Originally Posted by colecifer
I remember seeing a while ago a very good use for AOL cds. Somes guys are getting as many as possible(goal is one milloin) Then they want to get some dump trucks and dump one milloin AOL cds in the AOL headquarters parking lot.
here is the link http://www.nomoreaolcds.com/ |
Thats is awsome, thanks for the site link!!!  |
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11-01-2004, 11:39 AM
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#21
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Member (9 bit)
Join Date: Feb 2002
Location: Phx, AZ
Posts: 317
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There is a simple technique for dealing with such sales people. It is called the "broken record approach" (or maybe these days it is the repeating CD approach) You just keep saying what you want "I want to completely quit your service" over and over. Ignore whatever they say, just keep saying you want to completely quit their service until start doing so.
All their training and diversion techniques can't do anything if you stay with this approach.. and ask for a comfirmation notice of end of contract.
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11-01-2004, 12:22 PM
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#22
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Member (9 bit)
Join Date: Sep 2004
Location: Alberta, Canada
Posts: 507
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Quote:
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Originally Posted by Dodge7
There is a simple technique for dealing with such sales people. It is called the "broken record approach" (or maybe these days it is the repeating CD approach) You just keep saying what you want "I want to completely quit your service" over and over. Ignore whatever they say, just keep saying you want to completely quit their service until start doing so.
All their training and diversion techniques can't do anything if you stay with this approach.. and ask for a comfirmation notice of end of contract.
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I know that really works, that's also what I do to all credit card, phone companies etc. that call. |
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11-01-2004, 08:41 PM
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#23
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Member (10 bit)
Join Date: Oct 2004
Location: Califonia
Posts: 705
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wow how long did it take you to figure out that aol sucks. with aol, the www doesnt stand for world wide web anymore. it stands for world wide wait.
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11-01-2004, 08:50 PM
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#24
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Member (9 bit)
Join Date: Sep 2004
Location: Alberta, Canada
Posts: 507
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Quote:
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Originally Posted by mountainking
wow how long did it take you to figure out that aol sucks. with aol, the www doesnt stand for world wide web anymore. it stands for world wide wait.
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We gotta come up with one for AOL 
has to be more sofisticated then "America offline". |
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11-01-2004, 08:53 PM
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#25
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Served with Pride
Staff
Premiere Member
Join Date: Apr 2003
Location: near the left coast of Michigan
Posts: 14,124
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Do not let this degenerate guys. Don't like where it's heading.
--------------moderator-------------------
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11-01-2004, 09:04 PM
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#26
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Member (9 bit)
Join Date: Sep 2004
Location: Alberta, Canada
Posts: 507
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Sorry, got a bit carried away.
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11-02-2004, 10:42 AM
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#27
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Forum Administrator
Staff
Premiere Member
Join Date: May 2000
Location: Joplin MO
Posts: 24,633
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To amplify on what PR said, let's not forget that AOL is the largest ISP in the world, and as such, we must be able to support their users in these forums without constantly slamming the service. We are all entitled to our opinions, but if they were THAT bad, do you think they would be able to stay in business?
This forum is based on respect and a friendly atmosphere. If you want to slam AOL, go find another forum where nobody cares - I'm sure there are plenty of them out there and you will have all kinds of fun.
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11-02-2004, 05:53 PM
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#28
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Member (7 bit)
Join Date: Mar 2004
Posts: 118
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they stay in buissness because of there mind games and people that dont want to cancle.
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11-02-2004, 06:00 PM
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#29
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The Preacher Man
Premiere Member
Join Date: Apr 2000
Location: Dallas, TEXAS
Posts: 4,145
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Quote:
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Originally Posted by kramer
they stay in buissness because of there mind games and people that dont want to cancle.
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business, their, cancel.
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11-02-2004, 07:02 PM
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#30
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Member (7 bit)
Join Date: Mar 2004
Posts: 118
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im not writing an esssssay i dont care about spelling puncuation or spelling but thanks for pointing that out.
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