Support_388945a0 and HelpAssistant

[daveyp225]

Anyone see these log-on names before? If you look at a program like Everest, it displays these two as user log-ons for your computer.

Anyone know what they are, why they're there?

(See attatched image)

[glc]

Yeah, those are very common with OEM preloads. They are for tech support to use for remote assistance.

[Force Flow]

The two user accounts in question are for windows remote support.

Help Assistant The Help Assistant account is the primary account used to establish a Remote Assistance session. This account has limited rights and permissions on the computer. Remote Assistance allows a user at one computer to ask for assistance from a user at another computer, on the network or across the Internet. The assistant can remotely and actively assist someone with a computer problem, and can view the screen of the user requesting assistance and offer advice. In addition, the assistant can take control of the user's computer and perform tasks remotely. Support_388945a0 The Support_388945a0 account is primarily used to control access to signed scripts that are accessible from within Help and Support Services. Administrators can use this account to delegate the ability for an ordinary user, who does not have administrative access over a computer, to run signed scripts from links embedded within Help and Support Services. These scripts can be programmed to use the Support_388945a0 account credentials instead of the users credentials to perform specific administrative operations on the local computer that otherwise would not be supported by the ordinary users account.

[daveyp225]

Thanks. Where can I learn more about these user accounts? I don't see them as available aliases at the log-on screen.

The HelpAssistant sounds kind of interesting, and I'd like to try it with the computer adjacent to mine. Possible?

Dave