NetZero help.

[TwoRails]

Hi All,

Trying to help someone by email that has a NetZero problem. I've searched their KB and came up zero....

They lost their "ToolBar" which is a little NetZero specific floating toolbar that has several functions, like loggin on or logging off the dialup connection. Without the toolbar, they can't log off, so their phone is tied up. They have to reboot to disconnect.

Any ideas?

TIA

[LiVeWiRe]

Is there a listing for it in Programs that they could use to launch the toolbar and then set the options for it? If not, maybe uninstall and then reinstall the software?

-LW

[Spaz06]

Originally Posted by LiVeWiRe Is there a listing for it in Programs that they could use to launch the toolbar and then set the options for it? If not, maybe uninstall and then reinstall the software? -LW

Only thing I can think of is a missing registry entry.

I think the easiest fix would be to uninstall and reinstalled the software.

[DragonNOA1]

Whats the OS? It must still be running so just kill the process.

[TwoRails]

Hi All,

Sorry, didn't mention it was running Win XP Home. If possible, I'd rather use reinstall as last option. Not only are they very new to computing (it's their first system) but before I sent the box out to them I customized it to use OE instead of the NetZero email client and among other things. Since that's the only build I've ever put NetZero on, I can't even remember how to do any of the extra things I did...

Any other ideas? Please...

TIA

[pizzapie]

have u considered spyware, i have had a few experiences where it has been thew reason that programs related to the internet have stopped working correctly. Have you heard of spybot search and destroy. Its at www.download.com try it and see if it works its completely free

[TwoRails]

Thanks for the tip, pizzapie. Yes, they ran an AV check, but I haven't got a reply yet from them if they any any spy / ad checking stuff.

Any other ideas? Open to all ideas

[TwoRails]

Got any clues?