Norton AntiVirus 2005

[JohnW]

I first had and still have a problrm with my Adobe Illustraor Cs not working. I now have a new problem to go along with it. my Norton AntiVirus 2005 is not working. I un installed and tried to re install it. I get a message saying A Symantec product installer is already running. I tried to go on line for help to www.symamtec.com when i do this I get a message saying "The connection was refused when attempting to contact www.symamtec.com.
There is a phone number to call for help on the book tha came with the software, but there is a charge for it.

The follow is about my system: Windows XP Professional Ver 2002 Pentium (R) 4 cpu 2.40GHz 2.40GHz 512 MB of RAM

I am fairly new to computers so any help or direction would be great.
Thanks John W

[carlmccut]

after you uninstall then to go into your C: drive or where ever your programs are and look for a symantec folder. next delete it . Then try to reinstall. I have a friend who had the same problem and this worked. Next on your illustrator is it bundled with photoshop? try to uninstall and re install. Also deleting any folders that are left behind.

[JohnW]

Thanks Carl, I just tried and did find and deleted a symantec folder. I then tried to re install Norton, but I am still getting the message that a Symantec folder is already running. any ideas where or what else I can look for???

[ITlover]

The files of any product or software are installed in C:/program files by default unless you install them in the directory of your choice.

If the suggestion that carlmccut offered didnot work then it means during installlation ,you didnot install the files of this software in C:.

Do you remember where you installed the files during installation?
If you dont remember then go to start ---> search and search for the files in all directories, the search results will show you where and in which drive, those files are installed. Delete them and install the software all over again.

I hope after this you wont have any problem.

Regards,

[JohnW]

I did find some files that had symantec name on them. I deleted them, but there still might be someore some ahere I still get the message about a symantec already running when I try to installl my Norton AntiVirus. I also ran defrag just thought it may help. Something really crazy going on no Illustrator and now Norton. They did work fine for a long time.
Also when I went to Start then Search like I was asked to try not the completed screen comes up. I get the screen with the little dog and blue background and white area to the roght of it but no place to type in what you want to search. I am lost any help please????

Thanks John Walsh

[carlmccut]

try loading the program in safe mode. Another option is to use AVG it is a free virus program you can find it here:


www.grisoft.com

[Cheryl]

Try the link below...it's from the symantec knowledgebase

http://service1.symantec.com/SUPPORT...av&svy=&csm=no

[JohnW]

I did try to load the Illustrator in the safe mode and the resullts were the same. I also tried to go the address suggested By Cheryl but I am still getting a message there that won't let me connect it comes up in a box with Alert on the top left and inside it reads The connection was refused when attempting to contact www.symamtec.com. and the address that Cheryl gave does the same thing. I now think that I do not have a problem with two softwares and issue on the at the same time all of a sudden. Any thoughts or help would be great.

Thanks John Walsh
WA1LSH

[glc]

You may have a virus or some spyware that's modified your hosts file to blackhole connections to any security site. Try safe mode with networking, go get an online scan at housecall.trendmicro.com and go from there.