Outlook is driving me mad - please help.

[Sarahlou]

Hi
I am the least technical person using this site I should imagine, however I am at the end of my tether. For no apparent reason, about 5 times a day when I have outlook open, I get a message saying the programme is not responding and I have to end the programme and restart. I have absolutley no idea why this is happening. Does anyone have any ideas?

Many thanks

[glc]

More details, please. Version of Windows? Outlook or Outlook Express, and which version?

Have you done virus and spyware scans?

[rjfvillarosa]

That sounds like a mass mailing trojan, as glc says can you tell us what version of windows you are using and what if any antivirus and spyware scanners are you using?

[Sarahlou]

I am using XP Professional, Outlook and Norton Anti-virus (corporate strength) as well as Spybot search and destroy. None of these has picked anything up...
Thanks for getting in touch so quickly.

[glc]

What VERSION of Outlook, please?

[mairving]

Originally Posted by rjfvillarosa That sounds like a mass mailing trojan, as glc says can you tell us what version of windows you are using and what if any antivirus and spyware scanners are you using?

A bit hasty to make that assumption. It could be a lot of things. Also a good portion of worms nowadays don't even bother to use your email client to send email. They have their own smtp engine.

In addition to the version (Help/About will show you the version), it would be helpful to know whether you have any add on software to Outlook installed. A hunch would be that Norton is causing the hang up but that is just a guess.

[Sarahlou]

It says Outlook 2002 SP2. I don't have any add on software - but I synchronise with a PDA and Maxtor One touch external back up drive.