Norton 2004 and 2003 removal tools

[tacoeater]

I am trying to fix a problem with a computer that had a bad component (password manager) of Norton SystemWorks 2004. I am not sure till I go back to the customer's place tomorrow if she ever had Norton 2003 or earlier on the machine. The problem seems to be that running services not uninstalled with addremove have blocked her receipt of ip assigned by DHCP. I had removed spyware with Spybot and Adaware a couple of days ago and after that she could not get onto the network or internet (netgear RP614v2 router). She ran Norton GoBack and was able to get on. Today I got there and decided that since there was a Norton error message (Norton Protection: Attention! Access Denied, drive C) that I would uninstall Norton. I also noticed that the Norton Password Manager in the tray was greyed out and not healthy looking. When I uninstalled she was unable to get on the network again and was understandably upset. The ugly thing is that running GoBack again did NOT fix the problem this time. The previous visit and today's visit both resulted in a message about not having been assigned an IP address by DHCP. Now at least I have some printouts of similar experiences from unhappy Norton customers. I have downloaded the Norton removal tool for 2004 products and they say to run the 2003 remover if products 2003 or earlier had ever been installed. There are three files referenced, their message was:
By running SymNRT, Rnav2003, and RnisUPG, you have removed every component of the programs supported by SymNRT, as well as Norton AntiVirus, Norton Internet Security, and Norton Personal Firewall 2003 and earlier.
Anyone with knowledge about these sticky situations and the DHCP please let me know your observations.
Thanks,
Alan

[glc]

For an attempt at a quick fix, try running winsockxpfix.

http://www.snapfiles.com/get/winsockxpfix.html

It would not hurt to run every removal tool Symantec offers - if it's not applicable, it won't do anything, no harm.

[tacoeater]

thanks glc,
i did try the winsock fix. not successful.
i am going to try running all the tools. the one thing that will be a negative is that it will probably remove GoBack (which I don't care for) but the customer loves this program.
Go Back is not doing the job for her at the moment and could be reinstalled later.
I had been reading some of the Norton text on the 2004 tool and I don't know if it will give me the option of leaving GoBack intact or knot.
will report later of my success or failure.
i am planning to take my laptop so i can show her that an IP will easily be assigned to it by the DHCP server. then i can convince her of the need for invasive (or perhaps even backup format and reinstall) $$$ critical care for her computer.

[glc]

Be very careful with GoBack - improper removal can make the drive unbootable and inaccessible.