Acrobat freezes every single time!

[thefultonhow]

Okay, I need help on this one. About a week ago, Acrobat stopped being able to open on my computer. It would just freeze at the splash screen and use up 100% of one of my two virtual CPUs (from HyperThreading). This happened (and is happening) whether I try to view a PDF in Firefox, open one outside of a browser, or just open Acrobat without a PDF opening. I have tried repairing Acrobat in Add/Remove Programs, and then when that didn't work, uninstalling completely and reinstalling, with similar lack of success. The version of Acrobat is 6.0 Professional, and it was working fine before about a week ago. I'm trying to use it on XP Pro.

Any ideas?

[glc]

Have you searched the Adobe knowledge base? I know I had a problem with Acrobat 6.0 Standard on a customer's machine several months ago and they had the answer. I don't remember offhand what there exact problem was though.

[thefultonhow]

Originally Posted by glc Have you searched the Adobe knowledge base? I know I had a problem with Acrobat 6.0 Standard on a customer's machine several months ago and they had the answer. I don't remember offhand what there exact problem was though.

I did that and they suggested deleting temp files and deleting the Updater folder. I did both, and one of the two fixed the problem.

[theweirdone]

I've had a similar problem with Acrobat, and I found out it was just trying to update. Have you checked for any updates?

[thefultonhow]

Originally Posted by theweirdone I've had a similar problem with Acrobat, and I found out it was just trying to update. Have you checked for any updates?

It wasn't an update issue -- it would freeze before it could get to that point. But clearing the temp files and/or deleting the update folder fixed it.