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Old 05-30-2005, 07:26 PM   #1
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Question Outgoing Server (SMTP) Error

This problem has been puzzling me for days and I can't seem to find the answer.

In the past month or so, I've been having trouble with sending emails - everytime I send/receive, the email client gives me an error. This occurs in several email accounts - SBC accounts, University accounts, etc, all of which use an email client. I'm suspecting either the router firewall (which was fine up to this point), or a ISP firewall - I'm not entirely sure. I've tried it in two different email clients (Apple iMail, and MS Outhouse Express), and two different OS/systems (Apple OSX Panther and MS Windows XP Pro).

The reason I suspected something on my internet connection was because the emails could be sent fine on other internet connections - for example, at school. Any ideas as to what this may be?

Thanks.
kram
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Old 05-30-2005, 10:51 PM   #2
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Check the port numbers, SSL security settings (on or off), and security authorization settings.
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Old 05-31-2005, 05:12 PM   #3
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After determining that it was an ISP side problem (router was not the culprit), I gave my ISP/Internet service a call. It ended up that they do have a firewall installed that would block any SMTP outside of its own...odd. I had to use their SMTP while still using the original ISP email address (so for example, still use username@comcast.net but use smtp.myisp.net for SMTP address)...that puzzled me, but it worked. Cincinnati Bell's DSL has been throwing some curve balls at me.

For a note for others who also come across this problem - FF reminded me in the post above - disable SSL (an "open" SMTP server...another oddity) and any other security authorization settings and then if it doesn't get it done, turn on security settings one at a time.

Thanks.
kram
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Old 06-01-2005, 08:01 AM   #4
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I'm amazed they let you relay e-mails off their SMTP server... I can just imagine the Spam that gets relayed from there. I've heard of an inbound port 25 block, but I didn't know they *ever* blocked outbound. Very strange practice.
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Old 06-02-2005, 09:24 AM   #5
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No, it's not odd, it's very common now. The ONLY SMTP that I can use on my Earthlink DSL is Earthlink's. SBC has recently blocked 3rd party SMTP too. They also require authentication.
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