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AMD · 10-26-2005, 10:37 AM

Hi

I need help i have this Home disighner software and it wont let me install it anymore it just keeps saying the same error on the picture below.
Can some one please help me out as i dont know how or where to delete the file it tells me to.

http://i18.photobucket.com/albums/b1...eenShot001.jpg
Thankyou.

doctorgonzo · 10-26-2005, 10:39 AM

Double-click on My Computer, then navigate to your C: drive, then the Windows folder. Look in that folder for a file called, o2cLicStore.bn, click on it, then hit the delete key.

AMD · 10-26-2005, 10:52 AM

Hi
Thanks for the Fast response.
Ive looked through C:/ Drive but cannot find that file Obvuisly its gotta be there but i can not see it ive even tried in Search for that file and the results displays nothing.
Is there anything else i could try as im not that computer cleaver.
I realy need to get the program up and running again.

doctorgonzo · 10-26-2005, 10:56 AM

Did you look in the Windows folder?
Are you making sure that you are searching for hidden files, just in case that file happens to be hidden? To show hidden files, double-click on My Computer, click on Tools...Folder Options, then the View tab, then make sure "Show hidden files and folders" is selected.

AMD · 10-26-2005, 11:13 AM

Yeah i looked in the windows folder and i could see the folders that were hidden but still i cannot see it

Ive even tried Installing the software in a diffrent destination but it just says the same error.

**pam123** · 10-26-2005, 03:04 PM

Would you post a screenshot of where you were looking for the file?
We can direct you with more accurracy that way.

AMD · 10-26-2005, 03:58 PM

Hi

Well yes ive posted a screenshot of where im looking but ive got to say theres lots of files in Windows and ive looked in every file i can see and i cant see that file ive got to delete.
If you see a certian folder i should look in please tell me.
Thankyou.

doctorgonzo · 10-26-2005, 04:01 PM

Have you tried uninstalling and reinstalling?
Did you check the software maker's website?

AMD · 10-26-2005, 04:06 PM

Yep i tried Un-Installing and Re-instaling and its still the same

Theres nothing on software maker's website which explains any error help it just tells you where you can purchase the program from.

doctorgonzo · 10-26-2005, 04:08 PM

You'll probably have to contact the software maker for support. That file doesn't appear to exist, so there's nothing you can do. It may be a bad entry in the registry or some other bug that is causing the error, but without knowing how the software works it's impossible to tell, and only the programmers can say how it works.

**pam123** · 10-26-2005, 04:21 PM

Microsoft makes an installer clean up utility : http://support.microsoft.com/default...b;en-us;290301
and it's good for files that don't know it's time to leave.
It's not the safest thing to use but it may work for you on this.
I use it for "phantom" Quicktime files that prevent reinstalls or updates of iTunes or the latest Quicktime player.
I'm going to leave your screenshots up for now, both as an example and because I asked, but a trip to photobucket is a good idea for the future : http://www.photobucket.com/

AMD · 10-27-2005, 05:04 PM

Well thanks for all your help anyway guys I appreciate it very much.
If i do manage to sort the problem out i will let you know.

Thanks again.

AMD · 10-27-2005, 05:10 PM

Quote:

Originally Posted by pam123

but a trip to photobucket is a good idea for the future : http://www.photobucket.com/

I did use photobucket

**pam123** · 10-27-2005, 05:50 PM

Quote:

Originally Posted by AMD

I did use photobucket

Next time 'round just leave a link to the photos.

What happened when you tried the Windows installer clean-up?

***glc*** · 10-30-2005, 04:58 PM

Please do not post large inline images, there's a forum rule governing this.

http://forum.pcmech.com/rules.php

I converted it to a link.

- Admin -

10-26-2005, 10:37 AM	#1
AMD Member (9 bit) Join Date: Oct 2005 Location: --- England --- Posts: 495	Install Error? Hi I need help i have this Home disighner software and it wont let me install it anymore it just keeps saying the same error on the picture below. Can some one please help me out as i dont know how or where to delete the file it tells me to. http://i18.photobucket.com/albums/b1...eenShot001.jpg Thankyou. Share Share this post on Digg Del.icio.us Technorati Twitter Last edited by glc; 10-30-2005 at 04:56 PM.

10-26-2005, 10:39 AM	#2
doctorgonzo Professional gadfly Join Date: Jan 2002 Location: Minneapolis, MN Posts: 6,364	Double-click on My Computer, then navigate to your C: drive, then the Windows folder. Look in that folder for a file called, o2cLicStore.bn, click on it, then hit the delete key. Share Share this post on Digg Del.icio.us Technorati Twitter

10-26-2005, 10:52 AM	#3
AMD Member (9 bit) Join Date: Oct 2005 Location: --- England --- Posts: 495	Hi Thanks for the Fast response. Ive looked through C:/ Drive but cannot find that file Obvuisly its gotta be there but i can not see it ive even tried in Search for that file and the results displays nothing. Is there anything else i could try as im not that computer cleaver. I realy need to get the program up and running again. Share Share this post on Digg Del.icio.us Technorati Twitter Last edited by AMD; 10-26-2005 at 10:55 AM.

10-26-2005, 10:56 AM	#4
doctorgonzo Professional gadfly Join Date: Jan 2002 Location: Minneapolis, MN Posts: 6,364	Did you look in the Windows folder? Are you making sure that you are searching for hidden files, just in case that file happens to be hidden? To show hidden files, double-click on My Computer, click on Tools...Folder Options, then the View tab, then make sure "Show hidden files and folders" is selected. Share Share this post on Digg Del.icio.us Technorati Twitter

10-26-2005, 11:13 AM	#5
AMD Member (9 bit) Join Date: Oct 2005 Location: --- England --- Posts: 495	Yeah i looked in the windows folder and i could see the folders that were hidden but still i cannot see it Ive even tried Installing the software in a diffrent destination but it just says the same error. Share Share this post on Digg Del.icio.us Technorati Twitter

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10-26-2005, 03:04 PM	#6
pam123 Computing Professor Staff Premium Member Join Date: Jun 2001 Posts: 11,718	Would you post a screenshot of where you were looking for the file? We can direct you with more accurracy that way. Share Share this post on Digg Del.icio.us Technorati Twitter __________________ Asus M4A77D, 64 X2 6000+, 4 GB Corsair DDR2 800 ram, Radeon 5770.

10-26-2005, 03:58 PM	#7
AMD Member (9 bit) Join Date: Oct 2005 Location: --- England --- Posts: 495	Hi Well yes ive posted a screenshot of where im looking but ive got to say theres lots of files in Windows and ive looked in every file i can see and i cant see that file ive got to delete. If you see a certian folder i should look in please tell me. Thankyou. Share Share this post on Digg Del.icio.us Technorati Twitter

10-26-2005, 04:01 PM	#8
doctorgonzo Professional gadfly Join Date: Jan 2002 Location: Minneapolis, MN Posts: 6,364	Have you tried uninstalling and reinstalling? Did you check the software maker's website? Share Share this post on Digg Del.icio.us Technorati Twitter

10-26-2005, 04:06 PM	#9
AMD Member (9 bit) Join Date: Oct 2005 Location: --- England --- Posts: 495	Yep i tried Un-Installing and Re-instaling and its still the same Theres nothing on software maker's website which explains any error help it just tells you where you can purchase the program from. Share Share this post on Digg Del.icio.us Technorati Twitter

10-26-2005, 04:08 PM	#10
doctorgonzo Professional gadfly Join Date: Jan 2002 Location: Minneapolis, MN Posts: 6,364	You'll probably have to contact the software maker for support. That file doesn't appear to exist, so there's nothing you can do. It may be a bad entry in the registry or some other bug that is causing the error, but without knowing how the software works it's impossible to tell, and only the programmers can say how it works. Share Share this post on Digg Del.icio.us Technorati Twitter

10-26-2005, 04:21 PM	#11
pam123 Computing Professor Staff Premium Member Join Date: Jun 2001 Posts: 11,718	Microsoft makes an installer clean up utility : http://support.microsoft.com/default...b;en-us;290301 and it's good for files that don't know it's time to leave. It's not the safest thing to use but it may work for you on this. I use it for "phantom" Quicktime files that prevent reinstalls or updates of iTunes or the latest Quicktime player. I'm going to leave your screenshots up for now, both as an example and because I asked, but a trip to photobucket is a good idea for the future : http://www.photobucket.com/ Share Share this post on Digg Del.icio.us Technorati Twitter

10-27-2005, 05:04 PM	#12
AMD Member (9 bit) Join Date: Oct 2005 Location: --- England --- Posts: 495	Well thanks for all your help anyway guys I appreciate it very much. If i do manage to sort the problem out i will let you know. Thanks again. Share Share this post on Digg Del.icio.us Technorati Twitter Last edited by AMD; 10-27-2005 at 05:08 PM.

10-30-2005, 04:58 PM	#15
*glc* Forum Administrator Staff Premium Member Join Date: May 2000 Location: Joplin MO Posts: 37,779	Please do not post large inline images, there's a forum rule governing this. http://forum.pcmech.com/rules.php I converted it to a link. - Admin - Share Share this post on Digg Del.icio.us Technorati Twitter

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