Need an Outlook specialist

[Panama Red]

I have a customer who has a problem with Outlook. He has it on his laptop and his desktop. When he closes an email on his laptop, the email stays in his Inbox. When he closes one on his desktop pc, the email is deleted. I've been all through the options and can't find any setting for this. Any ideas?

[Statica]

I dont think there is an automatic delete function on Outlook to begin with. Some thoughts though:
a) If it is a POP3 mail account, is the account set to leave mails on the server after downloading?
b) are you sure that the .pst folder is fine? Try running scanpst .. directions: http://office.microsoft.com/en-ca/as...896251033.aspx
c) Is there any junk mail filtering or any other filtering either by Outlook or some 3rd party app that is deleting it?

[Panama Red]

If a) were true, both pc's would act the same, wouldn't they? Account dependent, right?

I'll try b) and check on c). Thanx for the tips.

[Statica]

for (a) No .. actually it's client configuration. If the desktop were setup to delete mails from the server after download and the notebook were set to leave mail on server after download then what you mention might happen .. I still dont know why it gets deleted as soon as it is closed. It should still be available on the local folder.
I think it's a combination of things happening, one of which could be filtering. Also check 3rd party software like internet security suites .. a number of them come with filtering etc .. not to mention additional mail rules etc.
I would rule out server misconfig (if both notebook and desktop showed the same then I would suspect some sort of a server maintenance program) since both notebook and desktop exhibit different behavior.

[Panama Red]

Seems like this issue is the tip of a much bigger iceberg. This machine was badly infected and I've reached the conclusion that continuing to try to fix every little oddity is going to take a whole lot longer than a nuke & pave. Time to clean it all and start over. Thanx for the help, Statica. I've learned a few things on this one.