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05-30-2006, 10:04 AM
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#1 |
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Member (7 bit)
Join Date: May 2006
Posts: 71
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word 2000 error
I'm getting the following error when trying to save microsoft word doc.
appname:winword.exe Appver 9.0.0.2717 modname hpzm312.dll modver 2.335.5.0 offset:00046083 What would cause it and how would I fix it please? I'm using office 2000. TIA |
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05-30-2006, 11:19 AM
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#2 |
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Computing Professor
Staff
Premium Member
Join Date: Jun 2001
Posts: 11,718
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You're not adding doc to the file name when you try to save it, are you?
If you are don't do that. If that's not the problem is it only one document or are you having more general trouble as well? Was the Word 2000 file edited on a computer running Word 2003? When did this start? You haven't installed something like normal.dot recently?
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Asus M4A77D, 64 X2 6000+, 4 GB Corsair DDR2 800 ram, Radeon 5770. |
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05-30-2006, 11:39 AM
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#3 |
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Member (7 bit)
Join Date: May 2006
Posts: 71
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I am not adding .doc to the end of the file. It's happening on more than 1 file. Only have word 2000 associated with it. It doesn't happen in safe mode. Any ideas?
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05-30-2006, 12:04 PM
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#4 |
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Computing Professor
Staff
Premium Member
Join Date: Jun 2001
Posts: 11,718
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If it's not happening in safe mode then you have another program on the computer that's interfering, Word itself is okay.
At a guess it's something was added recently or that was changed or updated recently that's now the problem. I haven't heard about problems with it but have you installed any of the update patches for the Word vulnerablilty? If you're in an office with automatic updates and patches anything can show up some morning. Bring up windows Task manager first in safemode so you know what the basics are, that will tell you what to leave alone, and then in normal mode. In normal you'll be ending one task at a time, first in Applications and then in Processes until you find the culprit. |
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05-30-2006, 12:12 PM
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#5 |
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Forum Administrator
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Premium Member
Join Date: May 2000
Location: Joplin MO
Posts: 37,777
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It looks like a conflict with a HP driver - if you have a HP printer or scanner, I'd update its driver to the latest.
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05-30-2006, 12:22 PM
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#6 |
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Member (7 bit)
Join Date: May 2006
Posts: 71
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Actually hp had me d/l a patch because I couldn't print from the internet....glc...do I need to update the drivers on the PC in which the printer is housed on becuase it is NOT housed on this printer. I only d/l the file from hp on the shared pc.
I've also tried reinstalling office but I keep getting a message of "unable to access config. for ms web server". Last edited by bruinator; 05-30-2006 at 12:27 PM. |
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05-30-2006, 12:29 PM
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#7 |
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brewer, mostly...
Join Date: Jun 2004
Location: Laying on the floor, in the brewery
Posts: 1,315
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I get that message every time I install Office 2000 on a newer machine. Just hit OK and it should continue to finish the install.
-Kev
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Symantec-free zone. To stay malware free: AVG antivirus/antispyware, Malwarebytes anti malware, Commodo Pro free firewall, ccleaner, Windows updates. or.... just install Linux Too many computers in this house to list. They are all my builds, some AMD some Intel... |
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05-30-2006, 01:05 PM
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#8 |
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Member (7 bit)
Join Date: May 2006
Posts: 71
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yes,Kev, I do as well.
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