Outlook express 6

[Al Pollock]

Hello People win 2k outlook express..... open and you can see email incoming but nothing appears in the viewing pannel.......If you mouse click on a email you see a very quick flash of something in the viewing pannel but basically its blank on everything..,.....

[ktkendall]

I would probalbly go ahead and uninstall and reinstall OE.

[Al Pollock]

Okay ,but how do I uninstall just OE and then just reinstall OE????

[EzyStvy]

What's the history behind the problem?
Was OE working for a long time then start doing this out of the clear blue?
Does it happen to all mail?
Did you create any new message rules?

[ktkendall]

It's found in control panel> add remove programs> add remove windows components..

[legend_018]

I would just try recreating your profile first or account within outlook express.
You should be able to go to the top menu and find accounts and write down all the information about the account. Remove it and than recreate it. Make sure you write all the information down first like incoming and outgoing mail server.

[legend_018]

Possibly more detailed description might help out.
Do you see the message in the preview pane. ARe you just clicking on it to look in the preview pane or are you double clicking on the message.
Did you try other messages. Any more details might help us help you.

[Al Pollock]

The computer was setup originally for OE the owner decided to change to web mail Time Warner (Gone from the best to the worst ISP) so we moved it back to OE using a downloaded trouble shooting program from T W......You can see the emails come in on the top half of the screen but nothing apears on the lower half regardless of what you do ....However it looks like the emails are there as you can see something on the lower half very briefly..also you can not move the cursor and type if you go to send an email. It looks as if something in OE is turned on or off but I have checked everthing. I know all his pertainent data server data, smtp pop3 etc. So I guess I will remoove OE and reinstall it . I was looking at the add remove function and it really doesn't say remove you just put check marks and then next or continue , cansome one explain that a little more...

Thanks A





ll

AL

[legend_018]

Windows XP Home Edition and Windows XP Professional
1. Remove Outlook Express 6.0 from Windows XP Home Edition or Windows XP Professional.
a. Click Start, click Run, type appwiz.cpl, and then click OK.
b. In Add or Remove Programs, click Add/Remove Windows Components.
c. In the Components list, click to clear the Outlook Express check box, and then click Next. Outlook Express will be removed from the computer.

2. Reinstall Outlook Express 6.0 on a computer that is running Windows XP Home Edition or Windows XP Professional.a. Click Start, click Run, type appwiz.cpl, and then click OK.
b. In Add or Remove Programs, click Add/Remove Windows Components.
c. In the Components list, click to select the Outlook Express check box, and then click Next.
d. After Outlook Express is installed, click Finish.

[legend_018]

Are these just the messages you imported over or even when a new message is received?
If you double click on the message instead of trying to look at it in the preview pane does that result in something different?

[Al Pollock]

Nothing changes no matter how I try to open...This is WIN 2K ............

[glc]

Al, have you considered switching this person over to Thunderbird?

[Al Pollock]

Hello GLC ....No I have tried to get him to use firefox and he doesn't ...can you use thunderbird with out using firefox ???

[legend_018]

I believe so. Thunderbird is the email program where firefox is the browser.

also: Sorry fogot your were on windows2k. Uninstalling OE is a little bit more difficult. THere is a technote on Microsoft about it I believe.

[glc]

Yes, Thunderbird is a standalone e-mail client. There are others out there too - like Eudora and Pegasus. If the computer has MS Office 2000 or newer on it, you could also move everything into Outlook.

Outlook Express is not bad for a basic standalone e-mail client, but when it has problems, they are a pain to fix. I don't really consider OE as business-grade.