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10-04-2006, 09:49 AM
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#1 |
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Professional gadfly
Join Date: Jan 2002
Location: Minneapolis, MN
Posts: 6,364
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Office Help not working
I've got a strange problem with Office 2000 Help. It doesn't work for any installed Office apps. Pressing F1 will simply bring up a blank window that says "XXX Help" at the top, but with absolutely no content.
A repair install didn't work. A complete uninstall and reinstall didn't work. Anybody seen something like this? |
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10-04-2006, 10:27 AM
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#2 |
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Computing Professor
Staff
Premium Member
Join Date: Jun 2001
Posts: 11,718
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No I haven't.
Sounds like some other install is conflicting. I'd wonder if it was one of the Windows updates but I haven't heard anything. Any other updates or new install since the last time it worked?
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Asus M4A77D, 64 X2 6000+, 4 GB Corsair DDR2 800 ram, Radeon 5770. |
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10-04-2006, 10:31 AM
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#3 |
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Professional gadfly
Join Date: Jan 2002
Location: Minneapolis, MN
Posts: 6,364
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No idea, I haven't been paying much attention, I just do the high-priority updates as they come out.
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10-04-2006, 10:47 AM
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#4 |
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Ride 'em Cowboy
Join Date: Dec 1999
Location: Dallas, Tx
Posts: 9,109
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OMG You killed Clippy?
Might read through the following and see if anything helps. (pardon the pun) How to modify or remove Office Assistant Help in Office 2000 http://support.microsoft.com/kb/203689/en-us
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Stand Up 2 Cancer - SU2C |
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10-04-2006, 10:54 AM
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#5 |
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Computing Professor
Staff
Premium Member
Join Date: Jun 2001
Posts: 11,718
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Uh oh.
So it's possible that Help quit showing up a while back and you've just seen it now. Did you install the latest Office Service Pack for 2000 before any upgrades ? |
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10-04-2006, 10:54 AM
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#6 |
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Professional gadfly
Join Date: Jan 2002
Location: Minneapolis, MN
Posts: 6,364
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It's not Clippy; that abominable creation gets nowhere near my computer. It's just the regular Office help. Attached is what it looks like when I hit the F1 key.
Edit: yes, Office is up to date with all service packs and patches. |
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10-04-2006, 11:27 AM
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#7 |
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Member (6 bit)
Join Date: Jun 2005
Location: London, England
Posts: 57
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Do you have multiple versions of office installed if so this mite help:
http://support.microsoft.com/kb/319956/. Also Im not sure if Windows help and Office help use the same program to launch help, so it mite be worth seeing if Windows help works aswell. Last edited by techpro; 10-04-2006 at 11:35 AM. |
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10-04-2006, 11:31 AM
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#8 |
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Professional gadfly
Join Date: Jan 2002
Location: Minneapolis, MN
Posts: 6,364
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Interesting link but unfortunately no luck trying that.
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10-04-2006, 12:40 PM
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#9 |
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Ride 'em Cowboy
Join Date: Dec 1999
Location: Dallas, Tx
Posts: 9,109
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Did you lose Help when you removed clippy?
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10-04-2006, 12:40 PM
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#10 |
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Professional gadfly
Join Date: Jan 2002
Location: Minneapolis, MN
Posts: 6,364
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No, it wasn't related to Clippy. When I reinstalled, I didn't even install Clippy.
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