Media Player 11 problem

[amdalex]

On our computer we had windows media player 11 and it worked fine. But then my mom said she updated media player 11 and now it does not play any videos. It gives out sound but there is no video. I never messed with the settings or anything. Do you guys have any ideas how I could fix this.
Computer Specs
Celeron 1.8Ghz
1gb RAM
40GB HD
Windows XP Pro

[pam123]

She updated it?
Do you have any idea with what/when ?
I have WMP 11 and when I click on update I get : "Your computer is running the most recent version" and I updated, finally, two months ago.
There was a Hot Fix released about mid-March but that wouldn't have done this.
Do you have a restore point you can use ?
Can you find the update, or whatever it was, in Add/Remove ?

[amdalex]

No I do not know what or when she updated it.

[fleeingpepper]

That's funny. I've had video, and no sound with WM11.

Seems like every time M$ upgrades something they take 2 steps forward and 1 step back.

I just use quicktime versions of everything now.

[pam123]

Uninstall all WMP11 updates and use the "repair" in WMP 10.

[amdalex]

How do I uninstall updates and repair mplayer 10?

[pam123]

Originally Posted by amdalex How do I uninstall updates and repair mplayer 10?

A. Windows Media Player is a feature of the Windows operating system and cannot be removed entirely. However, depending upon which version of the Player and Windows that you are using, you might be able to roll back to the version of the Player that was previously on your computer. The procedure varies depending upon which version of the Player you are running. click to collapse Windows Media Player 11 1. In Category View of Control Panel, click Add or Remove Programs. 2. Click Remove a program, and then, at the top of the list, select the Show updates check box. 3. In the Windows Updates section, click Windows Media Player 11, and then click Change/Remove. 4. If prompted, restart your computer, and then log on as an administrator or a member of the Administrators group. 5. In Control Panel, click Add or Remove Programs. 6. In the Windows Updates section, click Windows Media Format 11 Runtime, and then click Change/Remove. 7. If prompted, restart your computer, and then log on as an administrator or a member of the Administrators group. 8. In Control Panel, click Add or Remove Programs, and then click Remove a program. 9. Click Microsoft User-Mode Driver Frameworks Feature Pack 1.0, and then click Change/Remove. Note If you remove Windows Media Player 11 and the Windows Media Format 11 Runtime, and you try to play a protected file, you may get an error message indicating that the Player cannot play, burn, or sync protected files. To resolve the problem, you can install the Windows Media Format 9.5 Runtime. For information about installing the Runtime, in the Microsoft Knowledge Base, see article 891122, "Update for Windows Media Digital Rights Management-enabled players."

Since you don't know the date you probably can't use a Restore point, you'd want one within the last few days.