Charter email not setting MS Office as defaults for attachments

[tomster2300]

This is going to be a dumb question, but for some reason my family's charter email account doesn't automatically set the MS Office suite as defaults. Gmail works and opens everything fine, but charter always makes you find programs to open your attachments.

Any idea why? If I tell it to use a specific program as a default won't it try to open everything in that one program?

[glc]

Are you using an e-mail client or a Web browser to access the e-mail? Gotta be more specific, Tomster.

[tomster2300]

Good point. It's a browser based email client. You go to their login page and it comes up in the browser - just like gmail.

I thought it might be something in the settings, but when I really thought about it that seemed like too complicated of an option.

[glc]

It should want to use whatever is the default program for the file type.

[tomster2300]

That's what I thought, and I double checked to see if the suite were the default programs (Word - documents, MS Powerpoint - powerpoints, etc.) and they were on the computer.

This happens on any computer you login on (tried it on my own desktop too). Could it just be a poorly designed email client?

[glc]

Very possible. What about different browsers?

[tomster2300]

We were trying it in Firefox on both computers, and I just tried it on Safari on my Macbook while sitting here with the same result. I'm beginning to think it's Charter's fault and a poorly designed email client, because I just double-checked the account settings and again found nothing.

I'm going to see if Charter has any kind of message boards, or if anyone else has been having this problem.