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Old 09-10-2008, 12:20 PM   #1
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installing problem

i keep getting a message that says ''the system administrator has set policies to prevent this installation'' i contacted the software troubleshoot and they could not understand why it was not installing even though i am the system administrator. i deleted everything regarding this software in registry keys as well. where i have had problems in the past with certain applications and that was what worked.
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Old 09-10-2008, 12:32 PM   #2
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For grins - might help if you mentioned the name of the software. Maybe someone else had the same problem.
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Old 09-12-2008, 01:17 PM   #3
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program

sorry forgot to mention that: dragon naturally speaking
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Old 09-12-2008, 01:49 PM   #4
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1. Check under HKEY_CLASSES_ROOT\Installer\Products\ and delete the relevent key.

2. Right click the installation file, choose Run As, choose Administrator.

3. Find the Microsoft cleanup tool, uninstall and reinstall Windows Installer.

4. What exact version and service pack level of Windows?
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Old 09-19-2008, 10:04 PM   #5
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tks for the info glc tried everything still no go.
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Old 09-19-2008, 11:57 PM   #6
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Quote:
Originally Posted by glc View Post
1. Check under HKEY_CLASSES_ROOT\Installer\Products\ and delete the relevent key.

2. Right click the installation file, choose Run As, choose Administrator.

3. Find the Microsoft cleanup tool, uninstall and reinstall Windows Installer.

4. What exact version and service pack level of Windows?
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Old 09-20-2008, 08:01 PM   #7
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windows xp pro ver 2002 service pack 2

Last edited by marin001; 09-20-2008 at 08:02 PM. Reason: left something out
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Old 09-20-2008, 09:02 PM   #8
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What happens if you log into the actual "Administrator" account and try it?
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Old 09-20-2008, 09:20 PM   #9
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i just logged off and my name is the only one that comes up. there's no adminstrator signon, i even tried right click and when i click administrator i keep getting wrong password. going to try the bios and putting in a password to see. will let you know
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Old 09-20-2008, 09:30 PM   #10
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If you ctrl/alt/del twice, you will get an old style login screen. Try logging in as Adminstrator. If it has a password, someone had to assign one when Windows was installed............

The bios has nothing to do with this.
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Old 09-20-2008, 09:46 PM   #11
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i have a funny feeling my machine is screwed up, i just tried your suggestion and all i get is windows task manager, two days ago i tried ''restore'' and it would not restore. i had to reset the restore feature. i can't even use my windows xp disk as it says it is an older version than what i got......
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Old 09-20-2008, 11:39 PM   #12
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Control panel, User Accounts. Change the way users log on, uncheck the welcome screen box. Log off, you will then have an old type login screen.
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Old 09-21-2008, 12:07 PM   #13
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If you get the message "Your Install disk is older than the installed version" You may have downloaded SP 1 or SP 2. I had this problem once. I went to Add / remove programs and deleted the service packs. After that it installed OK.
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