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08-08-2009, 11:30 AM
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#1 |
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Member (9 bit)
Join Date: Jan 2002
Location: Toronto, Canada
Posts: 327
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Java script error message
I'm trying to contact Zonealarm support by their online chat. I keep getting an error message when I try to connect to the chat line.
This functionality requires JavaScript. Please enable JavaScript and try again. Java is enabled. I uninstalled all Java updates and reinstalled it but still the same error message. I'm running Win XP. What am I doing wrong? Zonealarm does not provide an email address for support, at least I can't find it.
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They said technology was supposed to make life easier. Sure had me fooled. |
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08-08-2009, 02:28 PM
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#2 |
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Barefoot on the Moon!
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Join Date: Aug 2002
Location: Northeastern USA
Posts: 13,385
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Java is different than JavaScript. Java runs applets and applications while JavaScript is responsible for interactive functionality in your browser.
Go here: http://supportdetails.com/ It should tell you if you actually have JavaScript enabled or not. I tested ZA's live support feature, and it seems to function properly, so it's not a problem on their end.
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There are two secrets to staying young, being happy, and achieving success. You have to laugh and find humor every day, and you have to have a dream.
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08-08-2009, 05:01 PM
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#3 |
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Member (9 bit)
Join Date: Jan 2002
Location: Toronto, Canada
Posts: 327
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I just ran "support details" and "JavascriptIs Enabled" Any other suggestions?
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08-08-2009, 06:39 PM
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#4 |
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Computing Professor
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Premium Member
Join Date: Jun 2001
Posts: 11,718
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Did you click on "No script" at any point ?
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08-08-2009, 07:18 PM
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#5 |
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Member (9 bit)
Join Date: Jan 2002
Location: Toronto, Canada
Posts: 327
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Are you talking about the "internet options" advanced tab?
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08-08-2009, 08:29 PM
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#6 |
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Computing Professor
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Premium Member
Join Date: Jun 2001
Posts: 11,718
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No I'm talking about that window that pops up on sites, and it could be any site that uses java script(or flash). that ask if you want script disabled.
I'm not sure" where" it blocks but it won't necessarily clear after a re-boot and you may still be seeing java script enabled even when it's not. Last edited by pam123; 08-08-2009 at 08:32 PM. |
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08-08-2009, 08:43 PM
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#7 |
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Barefoot on the Moon!
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Premium Member
Join Date: Aug 2002
Location: Northeastern USA
Posts: 13,385
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What browser are you using?
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08-08-2009, 10:52 PM
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#8 |
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Member (9 bit)
Join Date: Jan 2002
Location: Toronto, Canada
Posts: 327
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Windows Internet Explorer
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08-17-2009, 05:01 PM
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#9 |
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Member (10 bit)
Join Date: Dec 2000
Location: Phoenix, AZ
Posts: 664
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Which version of IE ? ( makes a big difference )
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08-17-2009, 07:18 PM
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#10 |
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Member (9 bit)
Join Date: Jan 2002
Location: Toronto, Canada
Posts: 327
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The latest one. How do I verify this? I contacted the ZoneAlarm online help using my other PC and all was well. I'm not running ZoneAlarm on that PC. But this PC wont' allow me to connect due java error. Both PC's are running the same version of IE. Maybe its the way ZoneAlarm is configured.
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