Printer problem, please help

[gep]

Hello all, cannot wirelessly print, tried technical HP, my printers under guarantee, and they cannot sort it.

HP Said i have to "Disable Mac filtering on my Netgear 54 mbps wgr614-6vguks router. (Then Re-Enable after)

Also, need to also Allow all ports access.

Can someone please, please explain how to do the above two things.

(I then need to run add printer and re-enable the above)

Windows Vista

Thanks GEP

[Nuclear Krusader]

We need more information: type and model of printer, how you're connecting it to the PC, for starters.

[gep]

Hello Nuclear crusader, ( cannot wirelessly print) I am trying to connect wirelessly.

Type of Printer is: A HP Officejet Pro 8000 wireless printer.

Have a Netgear router.

Thanks, GEP

[Nuclear Krusader]

OK, you need to log on to your router's setup and see if you have MAC filtering enabled. If you do, then you have to choices: add the printer's MAC address to it (recommended) or disable it altogether.

Do you have your router's manual?

[gep]

Hello Nuclear Krusader, got the manual through google search, had a look, still do not know how to go about it?? Where to start?? etc.

Thanks Gep

[Nuclear Krusader]

Try this:

Open a web browser window. In the address field type: 192.168.0.1 and hit Enter. You'll be prompted for your login and password. The manual should tell you what's the default login (it's usually "admin", without the quotes) and password.

Once there you should have several tabs. Peruse them and see if you can find something related to MAC address or MAC filtering.

[gep]

Hello Nuclear Krusader, it is 192.168.1.1 for my router, says on the back and password etc.

It does say a Mac address, but, you cannot edit it, disable it, nothing.

And as for Disabling Mac filtering, Allow all ports excess, nothing at all.

Checked all through the settings, every single one of them.

What can i do?

The router lists my Laptop only.

Thanks Gep

[Nuclear Krusader]

Downloading the manual......

[Nuclear Krusader]

Hmm, according to page 3-11, the router has MAC filtering disabled by default. Did you make any changes to the router's configuration? Did you set it up? Did you just plug it in?

Addenda: Read section 5. In page 5-5 there's a window that you can use to see if your router it's finding the printer.

Additionally, in page 7-6, it is described how you can see if the printer's found by pinging it.

[gep]

Hello Nuclear crusader, printer is not listed, only my HP Laptop.

Next step i presume is re-installation??

Have lost my USB cable, so have ordered a new HP printer usb cable from ebay.

Thanks for your help, Gep

[Nuclear Krusader]

Try to try the printer with the USB cable, just to rule out a bad printer.

Next, the printer should have its MAC address printed somewhere, see if you can find it. If you haven't enabled MAC filtering, then you need to tell HP that. Check out the manual for the printer, especially the troubleshooting section.

Can this printer be plugged in to the router via an Ethernet cable?

[gep]

Hello Nuclear Krusader, it can be connected via ethernet, usb, wireless.

Just awaiting usb cable deliverey as i have lost the original.

Re:Mac address, yes, i have printed out a network etc repot, says mac address on it.

Thanks Gep

[Nuclear Krusader]

Does that report have the printer's current IP address?

If so, can you try pinging it from your computer? Have you plugged it to the router via an Ethernet cable, and then pinging it?

[gep]

Hello Nuclear Krusader, how do i ping it??

Do i attach the Ethenet cable from the Printer to the Computer.

Thanks Gep

[Nuclear Krusader]

No, plug the printer to the router. I'm assuming the router has at least 4 Ethernet ports. Is your PC plugged in to the router or do you connect it wirelessly as well?

[gep]

Hello Nuclear Krusader, everythings wireless.

Attached ethernet, went online with the http://192.168.1.1
but, when attached by ethernet, it ends with 168.1.3

When i checked the ethernet, 1.3 this is the information given.

Wired (802.3)
Enabled: Yes
Connected: Yes
Host Name: HP9A????
Domain Name:
IP Address: 192.168.1.3
Subnet Mask: 255.???.???.0
Default Gateway: 192.168.1.1
Preferred DNS Server: 192.168.1.1
Alternate DNS Server:
Hardware (MAC) Address: 00-25-b3-??-??-?? (not sure Re:this address, or the below mac one)

Wireless (802.11)
Enabled: Yes
Connected: No
Host Name: HP9A????
Domain Name:
Hardware (MAC) Address: 00-24-81-??-??-??

What next, cannot print Ethernet, or wirelessly?

Thanks GEP

[Nuclear Krusader]

What was the result of the ping? Have you installed the drivers for it? Have you tried everything in the Wireless troubleshooting section of the manual?

[gep]

Hello Nuclear crusader, have gone with an ethernet connection, forget the wireless.

I do appreciate your time and effort in helping me, thanks very much, GEP

[Nuclear Krusader]

Not a problem. Personally, I prefer wired: faster, more secure, more reliable, and less headaches. My Epson printer has also wireless capabilities, but I have it plugged in to the router via good auld Ethernet.

Good to hear you've gotten it working. Cheerio.