Outlook 2003 issue

[Panama Red]

I have a customer who had Outlook 2002 (Outhouse as glc calls it ) and Office XP with Outlook installed on a Dell running XP. Outlook wouldn't activate without the original disk and they couldn't find it so we installed Office 2003 which included Outlook. During the installation, the previous Office versions were noted and I opted to let the Office disk remove them prior to the 2003 install. I set up Outlook for both of his emails, one is yahoo, the other from his web site. I copied every item using his paralegal's pc as an example. However, Outlook returns errors indicating the user name and/or password is incorrect. We know they can't be incorrect as both accounts are accessible using standard web mail access as well as with the paralegal's Outlook. Anyone have any ideas?

[Nuclear Krusader]

I'm probably going to look bad asking this question of a veteran, but, did you go into the Advanced settings and, er, set them up too? Particularly the ports.

[juppy]

What Nuke said was what was wrong the only time I had to mess with Outlook. It was on my neighbor's computer and I tried for quite a while to get that thing going and every time it said the username or password was incorrect. Turned out that her email required that SSL box to be checked and the correct port number set (in the Advanced settings area). Worked fine after that. If this isn't it, then I don't have a clue (okay, yeah, I know some people would say I'm clueless anyway, but we don't talk about that ).

[edfair]

Suggest that you do a google search for the problem and try some of the solutions suggested in those posts. This can be one of the more frustrating tech problems as the eventual solution will be something you've already done several times.

The ISP should have setup info w/r/t port and security settings although I've found that mine accepts more than what they say is required.

[Panama Red]

All good suggestions and Nuke, not bad at all. I've been thru the Advanced area too. Checked and rechecked the port numbers, googled the yahoo setup and everything looks perfect. I have another idea to try. I didn't do any of the MS Updates after the Office 2003 install. I know the Compatibility pack was there with the previous Office install. Maybe there's a confilict with the previous updates. I'll try updating next week and post back. Any other ideas are still welcome.

[EzyStvy]

Did you confim the login info by watching them type it in the web based apps?

[Panama Red]

Didn't watch but we confirmed them including caps and numbers.

[Nuclear Krusader]

Only other thing I can think of is that Outlook picked up garbage from the previous version.

The only time I was faced with a similar problem, it was a 'wrong' value in one of the ports (that particular mail server didn't use the default values).