Items not showing in Outlook

[mknabster]

A customer jsut gave me a call about this issue he was having with Microsoft Outlook that I had installed on his machine, but never setup the email account since he didn't have that info at the time. He was saying that when he sends or receives a message, they don't end up in his inbox or sent items folder. The only way that he knows he's receiving emails is that they give him a call and ask if he got it. He's a pastor at a church so they send emails within the building to each other. I have never seen or heard of this before, anybody have any ideas of what this could be?

Oh and he's on a Dell Dimension desktop brand new from Best Buy, and it's Office 2010.

[EzyStvy]

The only way that he knows he's receiving emails is that they give him a call and ask if he got it.

Nope.... It might mean that someone sent it...but it doesn't mean he got it.

Within the Account settings is a TEST Account Settings buttons that will either pass or fail. He needs to read back the failed message he's probably getting.

[mknabster]

Alright i'll give that a shot and see what he says.