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09-28-2011, 05:34 AM
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#1 |
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Member (9 bit)
Join Date: Apr 2003
Posts: 303
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Canon all-in-one stops working
A few weeks back, I woke up to computer that refused to load the navigator for my canon mp620b, all-in-one. Printer part worked, but could not access scanner part. The only thing I could figure out that was newly done was an automatic windows update. Only solution was to reinstall disk image I had made a week or so before. Well, it happened again yesterday. Tried to do a restore to earlier time (I have very bad luck with this in that most times the system just refuses to restore to earlier time), did all malware, virus scans, temp file remove etc. BTW-I could still access the scanner via WIA. Again, only solution seemed to be a reinstall from now month old disk image. I'll redo disk image backup more often, but there must be a reason for this. How would I go about discovering that reason?
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10-02-2011, 04:17 PM
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#2 |
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Computing Professor
Staff
Premium Member
Join Date: Jun 2001
Posts: 11,718
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We need your specs and please include your OS.
My first reaction is that you need a driver update but actually you haven't given us much to go on.
__________________
Asus M4A77D, 64 X2 6000+, 4 GB Corsair DDR2 800 ram, Radeon 5770. |
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10-04-2011, 07:49 AM
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#3 |
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Member (9 bit)
Join Date: Apr 2003
Posts: 303
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Don't understand why my reply from yesterday is gone. Here it is again:
Win 7 home premium 64 bit 4 gig ram service pacl 1 Dell inspiron 1764 laptop Canon mp620b Last time I checked, system told me I had most current drivers, but I will download and install the most current from Canon Thanks for your help |
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10-05-2011, 06:20 PM
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#4 |
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Computing Professor
Staff
Premium Member
Join Date: Jun 2001
Posts: 11,718
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I got a call about a problem an awful lot like this earlier this morning, it turned out to be a security software update and the Cannon needed to be re-allowed.
Have you checked that as well ? |
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10-06-2011, 06:38 AM
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#5 |
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Member (9 bit)
Join Date: Apr 2003
Posts: 303
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The driver/software updates I just downloaded from Canon were newer than the items I had saved to my install disk, but I am not sure if the newly downloaded items were newer than those I had installed. Just to be sure, I reinstalled the most current drivers & software.
I use MS Security Essentials for my protection software. I am not sure how I would go about making sure my printer is re-allowed after an update to security. Thanks again for your help. |
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10-06-2011, 10:59 AM
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#6 |
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Forum Administrator
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Premium Member
Join Date: May 2000
Location: Joplin MO
Posts: 37,779
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With MSE and the Windows firewall, this *shouldn't* be an issue.
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10-06-2011, 07:15 PM
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#7 |
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Computing Professor
Staff
Premium Member
Join Date: Jun 2001
Posts: 11,718
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If the "new" drivers don't fix this the next place to go is Cannon's on line tech support : Office equipment repair questions? Ask a technician ASAP
Like glc said, MSE "shouldn't be an issue" but any other software conflict is something they'll know about. |
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