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Old Yesterday, 12:41 AM   #1
ATP
Member (2 bit)
 
Join Date: Jul 2009
Posts: 3
VG 'solo' developer (ISV) relationship problem-how rectify?

I have a piece of software I purchased over 2 years ago, maintained by a private developer & his team (ISV). It appears that he has no stated policy in any form about discontinued support for my version, which is a few changes behind the newest major release (8.xx)

Our working relationship has been a good one. I had been asked to be a beta tester, had made many contributions/suggestions of which quite a number had been implemented. Given this, he had personally requested a testimonial for his site. I had provided this unpaid testimonial as copyright, meaning for his site & his site only, but he had deliberately ignored this & had posted it on many other sites. I said nothing about this.

Besides this, during the past two years, his service & our correspondence has been good & responsive--until now.

He has been very dismissive of both myself & the problem in our very recent communication. He has stated that he no longer deals with this version. In fact, he had implied that any further service would be obtained only by purchase of an upgrade.

From what I can determine, nowhere--on his site, his marketing communications, or in our personal communications--has he stated clearly & unambiguously that he no longer supports my version (the latter half of the 7.xx series).

I need to know how I can get this situation resolved.

Complicating this is the fact that he indicates that he lives & works in Western Europe, but I am as yet unable to determine if this is true or not.

Any suggestions?
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Old Yesterday, 08:23 AM   #2
Member (9 bit)
 
Join Date: Dec 2011
Location: Ft Lauderdale, Florida, US
Posts: 272
Discuss the situation with a Lawyer to see what options might be available.
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