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**Force Flow** · 06-13-2003, 10:24 AM

I'm running NAV Corperate ed. 7.6 on XP Pro. After a virus definition update, where my computer froze, I now have an exclaimation point over its icon in the system tray.

Anyone have an idea what that's for?

Also, I don't have a recent restore point, so that really isn't an option.

doctorgonzo · 06-13-2003, 10:31 AM

I am not entirely sure what the problem may be, but I get that exclamation point on my NAV icon when I disable it (to install software, for example). Manually enabling it clears the icon.

**Force Flow** · 06-13-2003, 07:39 PM

In the tray, there is no check mark to signify that realtime protection is enabled. In the configuration section, the realtime protection tick box is checked.

When I try to enable it from the system tray, I select the realtime protection option, a check mark appear, then disappears.

Would it need to be reinstalled?

Dan · 06-14-2003, 01:27 AM

ff-
go ahead...uninstall it and reinstall it. pretty good chance it'll clear things up...

TwoRails · 06-14-2003, 06:21 AM

I've never heard of that one Force Flow... Have you tried their site? They have a pretty good KB -- it may help before going thru the pain of doing an uninstall...

HtH

TwoRails

**Force Flow** · 06-14-2003, 12:26 PM

Lol, I forgot about that! Thanks, TwoRails. I'll check that out first.

**Force Flow** · 06-14-2003, 12:47 PM

Hmm... No luck there. Oh well. I guess I'll uninstall it.

**Force Flow** · 06-14-2003, 01:37 PM

Blast it all!!

I uninstalled it and now I can't get it to install.

[quote]Error 1920.Service Norton AntiVirus Server (Norton AntiVirus Server) failed to start. Verify that you have sufficent privileges to start system services[quote]

Okay, I have admin rights under my user, I'm installing NAV locally, have tried loggon on as admin in safe mode (wouldn't even start the installation there--it said to go to normal mode)

Now what?

***glc*** · 06-14-2003, 02:31 PM

Go to the Trend Micro Housecall and do an online scan, you may have a virus that disables Norton.

**Force Flow** · 06-14-2003, 06:12 PM

I'll give it a try.

Strange thing is that NAV is working in 98SE.

**Force Flow** · 06-14-2003, 09:19 PM

Virus scan came back negative.
Adaware didn't pick anything up either.

Now what?

**Force Flow** · 06-15-2003, 08:27 PM

*bumpity-bump*

***glc*** · 06-15-2003, 10:33 PM

I dunno

**Force Flow** · 06-16-2003, 09:57 AM

Lol, leave it to me to get some of the problems nobody has ever heard of.

doctorgonzo · 06-16-2003, 10:07 AM

I've had problems uninstalling and then trying to reinstall NAV. Don't know what it leaves behind when it is uninstalled, but something isn't right. It has been a while since I have had this problem, so I don't remember the error message exactly, but the "Error 1920.Service Norton AntiVirus Server (Norton AntiVirus Server) failed to start. Verify that you have sufficent privileges to start system services" sounds familiar.

In the end, I had to start everything from scratch. Not fun.

**Force Flow** · 06-16-2003, 10:26 AM

I finally found something on it. Symantec addressed the problem in an article (took a while to find). It says either upgrade to version 7.61 (only if you're a gold member, which I'm not), or alter and delete entries in the registry. I guess I'll try that when I get home.

http://service1.symantec.com/SUPPORT...iver=nav_76_ce

TwoRails · 06-16-2003, 06:55 PM

Ya... the last time I "fixed" a simular problem, I just went into the Registry and deleted everything with "NAV" in it and / or Symantec and other related names... Gotta be careful, though..

toomyg · 06-16-2003, 07:26 PM

Quote:

Originally posted by TwoRails
Ya... the last time I "fixed" a simular problem, I just went into the Registry and deleted everything with "NAV" in it and / or Symantec and other related names... Gotta be careful, though..

REGISTRY that what I was thinking

I had a similar problem when installing NAV 2003 on my laptop
(2003 upgraded nice on my desktop) so I downgraded back to 2002

and it would not install at all so I used registery cleaning tools and after that 2002 installed just fine

Heres the kicker my subscription was runing out on my 2002 version so about a week ago from today I said hell I'll give it another try and 2003 installed with no problems

Don't know why it would not install before (that was about 6 months ago)

But at least it works now

**Force Flow** · 06-16-2003, 08:35 PM

I got it working! Yay!

I had to delete the virus definitions stored in the system and delete a reg key pointing to them. After that, the installation went smoothly.

Thanks guys!

TwoRails · 06-16-2003, 09:32 PM

Good News, Force Flow!!

- I'll try only that next time first. Maybe a hidden signature in the defs??

**Force Flow** · 06-16-2003, 09:38 PM

Who knows?

Maybe it got corrupted when my comp crashed just when it was updating.

toomyg · 06-17-2003, 06:30 AM

Good to see it's working now

06-13-2003, 10:24 AM	#1
Force Flow Barefoot on the Moon! Staff Premium Member Join Date: Aug 2002 Location: Northeastern USA Posts: 13,384	NAV problem I'm running NAV Corperate ed. 7.6 on XP Pro. After a virus definition update, where my computer froze, I now have an exclaimation point over its icon in the system tray. Anyone have an idea what that's for? Also, I don't have a recent restore point, so that really isn't an option. Share Share this post on Digg Del.icio.us Technorati Twitter __________________ There are two secrets to staying young, being happy, and achieving success. You have to laugh and find humor every day, and you have to have a dream.

06-13-2003, 10:31 AM	#2
doctorgonzo Professional gadfly Join Date: Jan 2002 Location: Minneapolis, MN Posts: 6,364	I am not entirely sure what the problem may be, but I get that exclamation point on my NAV icon when I disable it (to install software, for example). Manually enabling it clears the icon. Share Share this post on Digg Del.icio.us Technorati Twitter

06-13-2003, 07:39 PM	#3
Force Flow Barefoot on the Moon! Staff Premium Member Join Date: Aug 2002 Location: Northeastern USA Posts: 13,384	In the tray, there is no check mark to signify that realtime protection is enabled. In the configuration section, the realtime protection tick box is checked. When I try to enable it from the system tray, I select the realtime protection option, a check mark appear, then disappears. Would it need to be reinstalled? Share Share this post on Digg Del.icio.us Technorati Twitter

06-14-2003, 01:27 AM	#4
Dan Member (11 bit) Join Date: Mar 1999 Location: Marlow,N.H. Posts: 1,273	ff- go ahead...uninstall it and reinstall it. pretty good chance it'll clear things up... Share Share this post on Digg Del.icio.us Technorati Twitter

06-14-2003, 06:21 AM	#5
TwoRails Member (14 bit) Premium Member Join Date: Jan 2002 Location: The Great NorthWest Posts: 12,594	I've never heard of that one Force Flow... Have you tried their site? They have a pretty good KB -- it may help before going thru the pain of doing an uninstall... HtH TwoRails Share Share this post on Digg Del.icio.us Technorati Twitter

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06-14-2003, 12:26 PM	#6
Force Flow Barefoot on the Moon! Staff Premium Member Join Date: Aug 2002 Location: Northeastern USA Posts: 13,384	Lol, I forgot about that! Thanks, TwoRails. I'll check that out first. Share Share this post on Digg Del.icio.us Technorati Twitter

06-14-2003, 12:47 PM	#7
Force Flow Barefoot on the Moon! Staff Premium Member Join Date: Aug 2002 Location: Northeastern USA Posts: 13,384	Hmm... No luck there. Oh well. I guess I'll uninstall it. Share Share this post on Digg Del.icio.us Technorati Twitter

06-14-2003, 01:37 PM	#8
Force Flow Barefoot on the Moon! Staff Premium Member Join Date: Aug 2002 Location: Northeastern USA Posts: 13,384	Blast it all!! I uninstalled it and now I can't get it to install. [quote]Error 1920.Service Norton AntiVirus Server (Norton AntiVirus Server) failed to start. Verify that you have sufficent privileges to start system services[quote] Okay, I have admin rights under my user, I'm installing NAV locally, have tried loggon on as admin in safe mode (wouldn't even start the installation there--it said to go to normal mode) Now what? Share Share this post on Digg Del.icio.us Technorati Twitter

06-14-2003, 02:31 PM	#9
*glc* Forum Administrator Staff Premium Member Join Date: May 2000 Location: Joplin MO Posts: 37,776	Go to the Trend Micro Housecall and do an online scan, you may have a virus that disables Norton. Share Share this post on Digg Del.icio.us Technorati Twitter

06-14-2003, 06:12 PM	#10
Force Flow Barefoot on the Moon! Staff Premium Member Join Date: Aug 2002 Location: Northeastern USA Posts: 13,384	I'll give it a try. Strange thing is that NAV is working in 98SE. Share Share this post on Digg Del.icio.us Technorati Twitter

06-14-2003, 09:19 PM	#11
Force Flow Barefoot on the Moon! Staff Premium Member Join Date: Aug 2002 Location: Northeastern USA Posts: 13,384	Virus scan came back negative. Adaware didn't pick anything up either. Now what? Share Share this post on Digg Del.icio.us Technorati Twitter

06-15-2003, 08:27 PM	#12
Force Flow Barefoot on the Moon! Staff Premium Member Join Date: Aug 2002 Location: Northeastern USA Posts: 13,384	bumpity-bump Share Share this post on Digg Del.icio.us Technorati Twitter

06-15-2003, 10:33 PM	#13
*glc* Forum Administrator Staff Premium Member Join Date: May 2000 Location: Joplin MO Posts: 37,776	I dunno Share Share this post on Digg Del.icio.us Technorati Twitter

06-16-2003, 09:57 AM	#14
Force Flow Barefoot on the Moon! Staff Premium Member Join Date: Aug 2002 Location: Northeastern USA Posts: 13,384	Lol, leave it to me to get some of the problems nobody has ever heard of. Share Share this post on Digg Del.icio.us Technorati Twitter

06-16-2003, 10:07 AM	#15
doctorgonzo Professional gadfly Join Date: Jan 2002 Location: Minneapolis, MN Posts: 6,364	I've had problems uninstalling and then trying to reinstall NAV. Don't know what it leaves behind when it is uninstalled, but something isn't right. It has been a while since I have had this problem, so I don't remember the error message exactly, but the "Error 1920.Service Norton AntiVirus Server (Norton AntiVirus Server) failed to start. Verify that you have sufficent privileges to start system services" sounds familiar. In the end, I had to start everything from scratch. Not fun. Share Share this post on Digg Del.icio.us Technorati Twitter

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06-16-2003, 10:26 AM	#16
Force Flow Barefoot on the Moon! Staff Premium Member Join Date: Aug 2002 Location: Northeastern USA Posts: 13,384	I finally found something on it. Symantec addressed the problem in an article (took a while to find). It says either upgrade to version 7.61 (only if you're a gold member, which I'm not), or alter and delete entries in the registry. I guess I'll try that when I get home. http://service1.symantec.com/SUPPORT...iver=nav_76_ce Share Share this post on Digg Del.icio.us Technorati Twitter

06-16-2003, 06:55 PM	#17
TwoRails Member (14 bit) Premium Member Join Date: Jan 2002 Location: The Great NorthWest Posts: 12,594	Ya... the last time I "fixed" a simular problem, I just went into the Registry and deleted everything with "NAV" in it and / or Symantec and other related names... Gotta be careful, though.. Share Share this post on Digg Del.icio.us Technorati Twitter

06-16-2003, 08:35 PM	#19
Force Flow Barefoot on the Moon! Staff Premium Member Join Date: Aug 2002 Location: Northeastern USA Posts: 13,384	I got it working! Yay! I had to delete the virus definitions stored in the system and delete a reg key pointing to them. After that, the installation went smoothly. Thanks guys! Share Share this post on Digg Del.icio.us Technorati Twitter

06-16-2003, 09:32 PM	#20
TwoRails Member (14 bit) Premium Member Join Date: Jan 2002 Location: The Great NorthWest Posts: 12,594	Good News, Force Flow!! - I'll try only that next time first. Maybe a hidden signature in the defs?? Share Share this post on Digg Del.icio.us Technorati Twitter

06-16-2003, 09:38 PM	#21
Force Flow Barefoot on the Moon! Staff Premium Member Join Date: Aug 2002 Location: Northeastern USA Posts: 13,384	Who knows? Maybe it got corrupted when my comp crashed just when it was updating. Share Share this post on Digg Del.icio.us Technorati Twitter

06-17-2003, 06:30 AM	#22
toomyg Member (11 bit) Join Date: Sep 2001 Location: Western New York Posts: 1,178	Good to see it's working now Share Share this post on Digg Del.icio.us Technorati Twitter

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