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10-08-2003, 04:01 AM
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#1 |
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Member (8 bit)
Join Date: Apr 2002
Location: Ipswich, UK
Posts: 197
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PC keeps restarting...virus alert!
Hi there,
I have a clients PC running WinXP Pro which keeps restarting itself, very likely caused by the Raleka virus. I have done a scan in DOS using a Norton program disk and the latest virus definitions on the drive, finding and deleting three infected files. However, I still cannot boot up in to XP to do anything. It gets to the welcome screen then continually reboots. I'm pretty sure its not a hardware problem because of this virus alert. How can I get round this without a complete reformat and reinstallation of the OS, losing all my clients data? I have also tried booting in safe mode (with/without networking etc), they all keep rebooting. Thanks for any help you can offer. Michael. |
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10-08-2003, 08:07 AM
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#2 |
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Member (7 bit)
Join Date: Jan 2003
Posts: 89
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if you can get into command, you can run any program from there. try downing f-prot or avg(grisoft.com) and running through command.
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10-08-2003, 09:34 AM
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#3 |
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Member (8 bit)
Join Date: Apr 2002
Location: Ipswich, UK
Posts: 197
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I know a virus is present, I just need to know how to clear it in DOS and hopefully boot back up into XP.
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10-08-2003, 04:46 PM
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#4 |
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Member (8 bit)
Join Date: Apr 2002
Location: Ipswich, UK
Posts: 197
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I really am stuck with this one. Is there any way I can get information off the drive before a format? He'll hate me if I format and lose all of his data but I can't see any other way out.
Please help. |
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10-08-2003, 04:55 PM
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#5 | |
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Shiro Usagi
Premium Member
Join Date: Sep 1999
Location: Kaneohe, Hawaii
Posts: 34,002
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Quote:
 Cricket
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10-08-2003, 05:42 PM
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#6 |
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Member (8 bit)
Join Date: Apr 2002
Location: Ipswich, UK
Posts: 197
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Wow, I never thought of that. I'll give that a try tomorrow. And theres me working for A+........
cheers! |
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10-08-2003, 07:04 PM
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#7 |
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Member (12 bit)
Join Date: Dec 2002
Location: essex
Posts: 2,252
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have you tried safe mode press the f8 key repeatedly till you get the boot menu
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10-09-2003, 04:20 AM
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#8 |
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Member (8 bit)
Join Date: Apr 2002
Location: Ipswich, UK
Posts: 197
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Yep, it does the same even with safe mode..just restarts.
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10-09-2003, 03:28 PM
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#9 |
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Member (12 bit)
Join Date: Dec 2002
Location: essex
Posts: 2,252
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try last known good configeration on the safe moad boot menu
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10-15-2003, 11:41 AM
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#10 |
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Member (8 bit)
Join Date: Apr 2002
Location: Ipswich, UK
Posts: 197
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I tried the last known config but it spread the virus.
I ended up backing up the data from the drive into another drive (as Cricket suggested) and formatting and starting over. Thanks for all your help guys! |
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10-15-2003, 01:19 PM
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#11 |
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Banned
Join Date: Jul 2000
Location: Bakersfield,CA
Posts: 7,761
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ANd while you are at it suggest a good backup or imaging program for your client.
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10-15-2003, 01:29 PM
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#12 |
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Member (8 bit)
Join Date: Apr 2002
Location: Ipswich, UK
Posts: 197
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Yup, have told him a few good housekeeping skills to save me a lot of hassle in the future.
cheers!
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